Forum TM5 not heating up

Hi D_Huets

Sorry to hear you are experiencing this.

We have passed your post onto ou Customer Service team.

Someone will be in touch with you shortly.

Thanks in advance.

Wondering if you got an answer from them on this? I am having same issue

I'm also having this issue now but I don't think my consultant is selling them anymore. If I contact the 1800 how long does it take to fix???

Hi Jess8216

Sorry to hear about the issue you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Hi, I‘ve also got a TM31 and just prepped everything for risotto for dinner only to have it not heat up! Similar to other posters the temperature lights and screen are just flashing and the bowl will not heat up. This is the first time this has happened for me. Is there someone that can help with this?

Hi Trotta

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Hi I have a thermomix purchased in Australia and I have just noticed the temp won't go past 100c is there any reason for this? Thanks

Hi DJSmart

Sorry to hear about the error you are having with your machine. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Hi, I have a TM31 and for the first time since I have my thermie, the temperature lights are flashing as well as the screen and the bowl will not heat up. Has this happened to anyone else?

Hi Kranes

Sorry to hear about the issue you are having with you temperature. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Hi Thermomix. My Thermomix doesn’t seem to achieve tempetures in recipes as quickly as it used to.. I’ve had it just under a year now. Is there something I can do about this? Thanks, Steve..

Hi LizandBen

Sorry to hear about the issue you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

HI My Tm 5 takes ages to heat up or come to temperature, I have had my thermie for just over a yr now. What can I do to fix this issue please?

Any help would be greatly appreciated, Thanks in Advance

Hi BambinaCattiva

Sorry to hear you are experiencing issues.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss with you soon.

Please bear with us in the meantime.

Warm regards
Thermomix in Australia and New Zealand

I have two bowls, one has stopped heating but the other one works fine, so I suspect my issue is with the bowl and not the machine. Can't see any visible difference between the two bowls (pins etc all look perfect). Should I contact my consultant, thermomix directly or do something to troubleshoot?

so I contacted Thermomix when I looked very carefully at the rubber crosses that cover the holes where the pins go in -  i noticed that on one of them the cross section was starting to tear and it was actually pointing into the hole so I figured that if the pin was pulling that rubber in with it then it wouldn't be making contact. Rang our rep and she said that the rubber can be replaced - rang Thermomix and they sent out a replacement rubber - bit tricky to get in - but all good since. I love my thermy

So, after forty minutes still wasn't hearing. Took bowl out and checked the pins - the plastic for the pins is a cross cut out shape -  one little piece of plastic was stuck down into the hole so I gently pulled it up, reinserted the bowl and she heated up! Hopefully my meal isn't ruined -  20 mins cooking vs forty and its taken an hour for what takes me 30 mins in a wok. Crossing fingers it's worth it - it really does smell yummy!

Am currently making a new recipe Ki si Minh from,this website. Settings are 10 minutes / 100 degrees /  / speed 1

first 10 minute try still cold and using mince

secind 10 minute try and still cold but now with the stock

ladt section is now 20 mins with rice and cabbage - should I be waiting this long for it to heat? thankyou 

Hi Bank,

Sorry to hear about the error you ear experiencing. Your post has been forwarded onto our service department and a member from the team will be in contact with you to further assist.

Kind regards,