Forum TM5 saying “ unexpected shutdown” after being used

Hi Elisabeth C

Thank you for your post. We are the distributor of Thermomix in Australia and New Zealand and are unfortunately unable to be of assistance in this case as you are based in Belgium.

Your best option is to contact a Thermomix provider closer to you. Please see below for your nearest Thermomix provider:
https://thermomix.vorwerk.com/your-country/worldwide/

Kind regards

Thermomix Head Office Australia and New Zealand

Hi Geezel, Let me know if you get a chance to have this resolved by the Customer Service Team. I'm still having this problem as I got very little responsiveness from the customer team. They basically recommended that I would contact a repair shop which might cost me a lot of money, with no garantee on the result. I find this really disappointing considering the cost of Thermomix - I would have expected a more attentive customer service ...

Hi Geezel

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

I’m having the same problem with my TM 5 shutting down for no reason it happened during Xmas preparations and again recently halfway through boiling eggs and again last night trying to mince dates and water.
How can I get it fixed?

Hi, I've been experiencing an unexpected shutdown of my Thermomix TM5, over the last two days, after using it. It would take a bit more time time get the bowl unlocked and I would then get the 'unexpected shutdown' leading to the security `screen messages'.
Any idea what the problem is?
Many thanks for your help

Hi Ash87

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards