FAQ

To register, click on “New? Register Now!” within the Login box and follow the instructions. When you are filling in your date of birth, please fill it in, in the following format exactly (YYYY-MM-DD) e.g. 1958-05-17. Once you have registered successfully, you will receive an email confirming that you have done so.

Yes, your registration is valid for both the Forum and Recipe Community.

Click on “Forgot password?” within the Login box. Enter your user name or email address. An activation link will then be sent to the email address you registered with. Once you click on the link, you will be able to get to a screen where you can enter a new password.

If you no longer have access to the email account you have used to register for Recipe Community and would like to change your email address a new email address please contact our support team by sending an email from the Contact page.

No, the user name you chose when you registered cannot be altered after registration has been completed. Please ensure you are comfortable with your user name before you complete the registration process.

Yes, you can change your password by clicking on “Profile” on the right hand menu. On the Profile page that appears, select “Change Password” and then follow the instructions on the page to change your password.

You can subscribe to receive a regular Thermomix newsletter by filling in your details on this page.

You must be signed in to upload any recipes.

This problem occurs when recipe instructions are taken from an existing document that has already been formatted. To fix this, click on the Word symbol in the formatting bar of the Preparation box, then copy the desired text into the window that opens and press “Insert”. The text will then be added without formatting.

You must be signed in to download or print recipes.

You must be signed in to comment on any recipes.

You must be signed in before you can rate any recipes.

You will see the latest recipes displayed on the Recipe Community home page. Simply click on “Show all” button under “Latest Recipes and Posts”. This will bring up all new recipes and the latest recipes that have been commented on. From there, you can click on the recipe you’d like to review and comment on.

You will see the latest recipes displayed on the Recipe Community home page. Simply click on “Show all” button under “Latest Recipes and Posts”. This will bring up all new recipes and the latest recipes that have been commented on. From there, you can view the latest recipe that has been commented on.

Once you have signed in, you will see a note in your Member area telling you how many new comments have been posted about your recipes. If you click on the link, you will be able to view the list of your recipes with any new comments you haven’t yet seen.

There is a search panel on the Recipe Community home page where you can enter the title of the desired recipe. Then click on “Search” and you will see any hits that match your search.

Click on the member’s name to view their public profile. From there scroll to the bottom and under the Recipes section you can click ‘Show All’ to view all the recipes from this member.

Under the “Recipes” section, click “Search for Recipes”. On the left hand side click “Refine your search” and follow the instructions to narrow your search.

Under the “Recipes” section, click “Search for Recipes”. On the left hand side, click “Refine your search” and follow the instructions to narrow your search.

Under the “Recipes” section, click “Categories”. You can see an overview of every category. Click on the name of the desired category to view all the recipes in this category.

Certainly. You can search for one or more search term(s) in order to get the results you are looking for. For example, it is possible to combine every recipe with a certain search term in the category "soups and starters" in combination with ingredients, which a recipe should not contain.

You can use the search function to search for recipes and also for corresponding ingredients for topics in the forum, or for other members, by using the appropriate drop-down on the search pane.

Once you have registered as a user, you can upload recipes to the Recipe Community. Click on “insert recipe”. Fill out all the fields and click “Publish” to post your recipe and make it visible to everyone.

If your recipe is a work in progress, please click on “Save to draft” after filling in all the fields. The recipe will then be saved as a draft under your profile.

Once you have registered as a member, you can log in and comment on recipes. On the recipe page, please scroll to the bottom and under “Post your comment”, type your comments in the comment box and click save. Please ensure that the comments posted must apply to the corresponding recipe. For any other type of comment or to share your thoughts, suggestions or ideas with others, please use the Forum.

Once you are a registered user you can rate a recipe by giving it between 1 and 5 stars (1 being poor, and 5 being excellent). Your rating will be saved and included in the average rating assigned to that recipe. Please note that it is not possible to rate a recipe multiple times. Once you have given your rating, you can no longer rate that particular recipe again.

When uploading a new recipe, near the top left hand of the page, there is an “Upload a picture” field. By clicking on the “Choose file” button you can select the desired photo from those saved on your computer, or directly from your digital camera. Then click on the “Upload” button so that a preview of the photo appears on your screen.

Crop the photograph to suit the display window and then click “upload”. The photo will be uploaded with your recipe. The only acceptable format for photos is JPG.

Double-click on a recipe title to get into ‘edit mode’. Please ensure you click “Publish” or “Save” when you have finished editing your recipes to ensure that your changes will be reflected.

You can edit your comments at any time. However, you will not be allowed to delete them.

This relates to the degree of satisfaction members express about a particular recipe. Ratings are assigned on a scale from 1 to 5 (poor, needs improvement, ok, good, excellent) and displayed as orange stars. In order to assign a rating to a recipe, you must be a registered member and logged in. You can only vote once per recipe. The number of stars displayed represents the average rating of all individual votes.

You can use the shopping list function if you wish to cook one or more recipes from the Recipe Community. It shows all the necessary ingredients from your selected recipes and compiles a list that you can utilise to buy the ingredients necessary for certain recipes. In order to access the shopping list you should go to “My recipes”. You will now see the shopping list category on the right, below your logout button. You also have the option to remove certain ingredients or whole recipes from your list. You can add recipes directly to your shopping list by pressing the “Add to shopping list” button while viewing a recipe.

While viewing a recipe you can recommend it to one of your friends by clicking on “Recommend Recipe”. Simply enter the email addresses of the friends you wish to send the recipe to. You also have the ability to recommend the recipe on Facebook and Twitter by clicking on the respective icons while viewing a recipe. You can also get a print or PDF version of a recipe by clicking on those terms in the recipe view.

You can see your messages in your profile in the “My messages” panel. You can mark them as read, reply to each message, or delete them as necessary.

The cooking apron in your profile serves as an indicator for your status. There are 10 status levels. You can increase your status level by creating recipes, commenting on recipes or uploading pictures. The number in your cooking apron and other users’ aprons depicts your and their current status levels.

On the top right in the recipe view of every recipe, you can see a heart-symbol. By clicking on the heart and turning it pink you indicate that you love this recipe. Please note that you can only do this once.

Please see point III in this section.

You can create personal collections of recipes, for example “My favourite Christmas dinners”, “Gluten-free Mains”. This feature can be accessed in your profile under “My collection”. Here you can create your own collections of recipes just by adding them into a category of your choice. You will have permanent access to these collections and can view them any time you visit your profile.