Hi judyemms
In order to assist, are you able to please provide us with a little more information?
What recipe are you following? How long was the icecream initially frozen for? Did you place the icecream back into the freezer? Could the temperature of the kitchen be affecting the result?
Let us know and we will endeavour to find an answer for you.
Warm regards
Thermomix in Australia and New Zealand Headoffice
