Forum Scales not working


Edited by: Rosie Dabic on 08/05/2019 - 20:59

7 posts | Last post

Hi BernieU

[size= 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #113c2b]Sorry to hear about the error you are having. We have passed your post onto our Customer Service Team. A member of the team will be contacting you directly. [/size]

[size= 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #113c2b]In the meantime, below are some tips and tests that might help: [/size]

[size= 12.0pt; line-height: 115%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #113c2b]1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top
2. The power cable should be full extended (it is approximately 1 metre long)
3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it
4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs
Complete this test while the Thermomix is not operating
5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time
6. Tare the scale
7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)
8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)
9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre
10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated
11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally [/size]

Thermomix Head Office


Hi BernieU

Sorry to hear you are experiencing an error with your scales. We have passed your post onto our Customer Service Team. A member of the team will be contacting you directly.

In the meantime, below are some tips and tests that might help:

Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top
2. The power cable should be full extended (it is approximately 1 metre long)
3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it
4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs
Complete this test while the Thermomix is not operating
5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time
6. Tare the scale
7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)
8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)
9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre
10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated
11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally

Thermomix Head Office


My scales also suddenly stopped working yesterday and are fluctuating. Would appreciate advice regarding service in Geelong area. Thank you.


Thank you Melbourne service centre for your excellent customer service, very thankful.


Hi Rosie Dabic

Sorry to hear about the issue you are having. Our Customer Service team are unable to contact you via phone as you have not provided your contact details in your RC profile, however you can always call them direct on Customer Service on 1800 004 838 and they will be happy to assist.

Kind regards

Thermomix Head Office


Scales not working, I have hardly used the Thermomix over the last couple of years. I would have expected that it would last especially since it has hardly been used. I've done all the recommended trouble shooting without any luck. It is very dissapointing considering how expensive it is.