Forum Error Code C150
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Hi Anniedav
Sorry to hear you have experienced an error with your TM5.
We have passed your post onto our Customer Service team (1800 004 838). Someone will be in touch with you shortly to discuss.
Please bear with us in the meantime.
Warm regards
Thermomix in Australia and New Zealand
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Hi ange_degs,
Your post has been forwarded to our service department and a member from the team will be in contact with you directly to assist.
Kind regards,
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Hi Sal@thermomix,
Our service department have left you a voicemail and sent you an email. If you have not received these messages could you please contact us on 1800 004 838 so that we can assist.
Kind regards,
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Actually make that c150! Happened this morning, whilst making my chia pudding
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I am also getting this error code of c149. It has been occurring for a few weeks, but is now happening every time I use it. What does it mean? And what can you do Thermomix to amend this error code? thanks, Sally
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Hi KHobday
Sorry to hear about the error code.
We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.
Please bear with us in the meantime.
Kind regards
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I had the C150 fault which came up last Sunday. My TM5 is 9 months old, one of the first from the new design. As I was driving to Perth for something on Tuesday I took my machine to Balcatta myself. Today, Thursday I had to drive to the airport and thought I'd check to see if it was fixed. Sure enough it was just done and checked, so I collected at lunchtime today. Low GI Nut Slice just made, 2 hours after collection! Thank you Thermomix for excellent service - I am a happy lady!
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When the courier came to pick up my thermo he said that HEAPS of them have been sent back. When I spoke to Thermomix and asked if this was a common problem, their answer was "It's a problem that we are aware of." My consultant said that it was a common problem and made out like it was no big deal...but when you are spending that much on a machine you don't expect it to break down within a few weeks.
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Mine too has the C150 error after 5 weeks. I feel very cranky. I loved it when it was working, but can't believe such an expensive appliance could break so quickly.
My consultant was very helpful and they got back to me the same day, but surely it just shouldn't happen. Our expensive dishwasher, washing machine and fridge have been going like clock work for YEARS.
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We recieved ours back and its working at least, I hope everyone else gets their's sorted.
Our consultant hasn't heard boo from Thermomix on having the problem in the first. not even an explaination. Might be time to hit up Twitter and Facebook to have a whinge.
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I am furious with Thermomix. I had to send my thermomix away as it had a C150 error-the pick up, drop off and repair took a total of 10 days. I got it back this morning, turned it on and the same error is still there! It is like it hasn't even been looked at. Not impressed.
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I've had my thermomix for 4 weeks and started getting the C149 error message and then the dreaded C150 message and my machine completely shut down. Called my consultant and thermomix has been here to pick up our machine and we will now be without it for a few weeks. I am just wondering, for those of you who have had it fixed, did it come back ok and have you had any other issues? We love the thermomix but I am disappointed that after spending 2K on an appliance that it has to be sent back for repairs only after 4 weeks.
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Hi becstewart,
Thank you for contacting your consultant in regards to your C150 error.
I have also alerted our service department to your post and a member of the team will be contacting yourself or your consultant directly.
Kind regards,
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Oh no this happened to my machine this morning after only having it for 5 weeks!! 
It also started with the C149 error a few times when taking out the mixing bowl and then I got the dreaded C150 today. Very disappointing especially since it seems to be a common problem! My consultant however was extremely helpful in contacting customer service straight away, I guess we'll have to wait and see what happens.
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Hi karen2478
Sorry to hear about the error code.
We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.
Please bear with us in the meantime.
Kind regards
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Hi Karen,
sounds like you will eventually get the c150 error, i would recomend you take it for service before you get the c150 error and it becomes unusabel, when i took mine in, it was fixed within the hour, i would be worth waiting around for it if you drop it off in person.
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Hi calaraz
Sorry to hear about the error code.
We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.
Please bear with us in the meantime.
Kind regards
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I've had mine for 2 weeks and the lid error after I used it twice the switch wasn't flicking back up which didn't bother me as I pushed it back up but tonight after cooking boiled rice I got the c150 error...... Not happy as it keeps shutting down, now I read your forum I should have sent it back when it started happening then I wouldn't have missed it.
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Had the same issue tonight without warning. I have had mine since April. I have had the lid sensor error a fair bit but just thought it was more my error than a system error. maybe not? Would be interested to see what the turn around time is for repair or replacement. Anyone have any idea?
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Yeah looks like they have a bit of an issue on their hands. Looking into my non existent crystal ball I believe it's a batch of faulty lid sensors causing all the issues. It happens but looks like someone at ze Germans Quality Assurance department has slipped up. We can all just sit and listen to bad on hold music and wait for new machines.
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Im starting to think you are onto something with your bad batch theory ThermoMixMaster :~
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Not sure where my previous post where but here it goes again....
Ahhhh i received my Thermie today and was so excited...During the demo we had issues with the lid sensor - it was super sensitive. Consultant told me just to make sure its pointing at me and put back in place. Everything else went fine in the demo.
Started to get dinner ready, milled 100g almond, chopped and onion and hey presto a C150 error and automatic shutdown! NOOoooooooooo!! Im totally devasted!
Rang my consultant/Group leader who was lovely to take my call on a saturday night. She has not experienced this error before but is logging a support call. She was so lovely and apologetic, and is even lending me her old machine until mine is repaired.
In IT we would call this a DOD - dead on arrival. I can't believe that its inoperable from day 1 with less than an hours use. Surely it should be replaced rather than repaired. Sign.. so, so, ever so dissapointed :((
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Well there goes chicken kievs for dinner ....just popped garlic in and error 150 came up , I too was getting error 149 for last few days prior re lid sensor . Wonder what the turnaround time will be for Thermies return and what they do to fix this error . Looks like it's fairly common ....not happy Thermomix !
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We are having the same issue, makes me wonder if the June batch was a bad lot. My missus ordered one and we had lid sensor error issues when having the demo and it worked for a week and now is throwing the c150 error and is completely unusable.
She has rung the support line but had to request a call back because their on hold music is not music but some douche bag just constantly talking. Still no call back which is disappointing.
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i received my Thermomix TM5 yesterday the 17th of June, during the making of the vegetable stock paste, my consultant and i encountered the "lid switch error". My consultant hadn't seen this before and was contacting customer service on my behalf regarding the fault. We continued cooking without incidence for the remainder of the afternoon. This morning 18th June i was half way through cooking apple puree, and received the C150 fault, which means the machine shuts down and i could no longer continue cooking. I contacted my consultant ASAP, she hadn't heard of this fault but contacted Customer service once again on my behalf and they are rectifying the issue immediately. I am greatful for the swift action taken, however slightly dissapointed as i can't use my machine.
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I've had my thermomix since Sunday. Love it so much. I had an error code about the lid sensor a few times, didn't think much of it. But then today AFTER making soup (thank god)... I got the C150 error & now I can't use it.. How long did it take to get back? Has anyone had any problems since?
Called my consultant and she wasn't sure - so she's contacting her group leader. I really hope it doesn't take long to fix :(( ... I have all these planned recipes to try out...
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5 minutes into the demo I get C150 error, had to finish the demo using my consultants machine, at least you guys got to use yours first. My consultant was great in dealing with it and organising for pick up and repair, I just hope I don't wait for ever to start using it.
Has as anyone come across a quick fix like switching it on without the lid Or something like that? Is there a way to reset somehow? I'm just clutching at straws.
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Hi Jenmick, kateobrien540 and nicoled,
We have forwarded your posts to our service department and a member of the team will be in contact with you directly or via your consultant, if they have already been in touch with the service department as per your posts.
Kind regards,
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I have had the same C150 error too on Saturday. So frustrating but i guess that is what happens when you don't buy a product out of a "shop". I too had the lid sensor error come up for about the last 6 weeks. I've had my thermomix for about 4 months though - so not overly new. My consultant said she would contact customer service for me but being a long weekend, I am just waiting.
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Hi all..
Ive had my Thermomix for 4 weeks now and i got the C150 error. This seems to be a common error with tge TM5. Its sunday so i cant contact the service team. How long did it take for your machines to be fixed?
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Hi all..
Ive had my Thermomix for 4 weeks now and i got the C150 error. This seems to be a common error with tge TM5. Its sunday so i cant contact the service team. How long did it take for your machines to be fixed?
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Hi sammi.a,
Sorry to hear you are experiencing this error. We have alerted our service department to your post and a member of the team will be contacting you directly.
Kind regards,
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I received my thermomix on wed night. Everything went smoothly making vegetable stock paste. I finally got time on Friday to have a little play and cook on Friday night. Made creamy coconut Chicken and pumpkin risotto for dinner and caramel and maple cupcakes in preparation for my daughter's bday nxt wk...trial run. C149 error code came up once or twice. Then after making batter for cupcakes..got the c150 error code. Im disappointed as it was my first time using the Thermomix which as we all know aren't cheap to buy. I was so happy to receive my thermomix earlier than I was expecting..hoping to use it to make everything for my daughter's bday party nxt wk end...now I have an unusable thermomix sitting on my bench
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Hi Sharlo13,
We have alerted our Service team to your post. A member of the Service team will be in touch with you to provide assistance.
Please bear with us in the meantime.
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Hi, my machine went down with the C150 error tonight. I've only had it for 4 weeks. I can't do anything with it as when I turn it on it comes up with the error and once you acknowledge it it shuts down. Disappointed? Very much so. Hopefully my consultant can help me sort this out.
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