Forum C160 and 144 errors
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hi all. I am just new to the forum, and I too, had the C160 error. It happened just before Xmas, but I didn't want to lose my TMIX for the holidays, so I kept it. After the initial horror of having it happen (i turned it off on and on a few times, and also waited about half an hour for it to cool down)... it eventually got the job done (was making the vegetable stock paste at the time). Anyhow, I took it in to get it looked at just the other day. Turned it around overnight - even though they told me it might take a few days. anyhow, VERY happy with my service experience. The technician replaced the locking arms & control levers. He recalibrated & tested in full, all ok. Firmware updated.
So it looks like the C160 error has something to do with the locking mechanism.
Very, very happy with the outcome. It certainly seemed worth it to get it into the service centre.
Posts:
Hi TillyP,
I am so sorry to hear about your experience. Please contact our customer service team at customerservice@thermomix.com.au or call 1800 004 838 and a team member will be in touch with you as soon as possible.
kind regards,
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HelloTM
To say that I'm ropable is an understatement. C160 of course , and at Christmas. Why the HELL don't you people recall the model and deal with the issue properly!! I have several friends who, after having TM cooked meals at my place, want to buy. I have told them no, don't bother. First there was the great " let's not tell them a new model is due out soon" scandal, and now this! Shameful and yes, Shonky - an 'award' deserved.
TillyP
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Hi marilyn banfield,
Please contact our customer service team at customerservice@thermomix.com.au or call 1800 004 838 and a team member will be in touch with you as soon as possible.
kind regards,
Posts:
C160 error has just happened in the middle of my morning smoothie. I have read other posts and I have not used Varoma for extended period of time as noted in some posts.
Please advise fix.
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Hi GusDaly,
Please contact our customer service team at customerservice@thermomix.com.au or call 1800 004 838 and a team member will be in touch with you as soon as possible.
kind regards,
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Hi Eloisaj,
Sorry to hear about this error you're experiencing. Please contact our team at service@thermomix.com.au or call 1800 004 838 and a team member will be in touch with you as soon as possible. Please note that our offices are closed today (25 December), but they will respond to your query shortly.
Regards,
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My new TM5 stopped working today keeps showing reverse enable. Screen won't respond at all! I've only had it 2 weeks. Guess I won't be using it over Christmas. Don't know whether to switch power off or keep it on and hope for the best. Hope someone from Service department call me.
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Toni1,
Please contact our team at service@thermomix.com.au or call 1800 004 838 and a team member will be in touch with you as soon as possible.
Kind regards,
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HI Tooly,
Sorry to hear about this error you are experiencing. Please contact our team at service@thermomix.com.au or call 1800 004 838 and a team member will be in touch with you as soon as possible.
Kind regards,
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Hi, my TM5 is around 11 months old. My husband was making 3 types of fructose friendly stock to give as Xmas presents. He was using the varoma. The machine stopped a number of times after displaying the C160 & C144 error message and shut down. I live in Melbourne, will someone contact me to arrange repair?
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Shame on you Thermomix .... I have a TM5 which is 10 months old and today received the dreaded C160 error. Reading posts from others about this problem it seems that the error occurs when Varoma is used for an extended period. When I contacted Thermomix I was told that yes, this is correct. The hight temperature that Varoma generates dislodges the arms so the machine thinks that the lid is not locked and the machine shuts down. The only solution is to take TM to service centre for repair. I have done this and the existing arms will be replaced with a new model arm whereby this problem will not occur again. I'm going to a TM demo tomorrow night so I thought it was a fair question to ask at the service centre if the models being sold currently have the new model arm (after all you wouldn't want to sell a machine with a known fault). The answer is a big fat NO! Apparently not all machines have this problem (more likely they haven't cooked Dani Valent's chutney on Varoma for 45 minutes). I am deeply disappointed that Thermomix are not addressing this problem and seem to be hoping for the best.
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Hi Gosia C.
Sorry to hear about these errors you are experiencing. A member from our service department will be in contact with you to further assist.
Kind regards,
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My Thermomix stopped working today, in the middle of dinner preparations! IT is o ly 13 months old and I refuse to accept it's limitations because of age. I need IT for Christmas!!! The faults Numbers are 144 and 160. What an embarassment in front of people I have been bragging to about my Thermomix!!!
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Hi cherylbritton,
Your post has been forwarded to our service department and a member from the team will be in contact with you shortly to assist.
Kind regards,
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I am getting the C160 error message and the machine is shutting down, I can't finish my receipe because it just keeps needing to be turned off, very annoying, less than 12 months old. Seems that a feww people are having the same problem, what is it??
Cheryl
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Thanks Smithythermo 
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Hi RaraJones,
Your post has been forwarded to our service department and a member from the team will be in contact with you to further assist.
Kind regards,
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Hi TM,
i have noticed the C 160 error tonight whilst trying to prepare dinner. Appears to be a common error with the new TM5. Mine is also only 13months old and it is disappointing to say the least, especially this time of the year with Christams preparation.
I have also also noticed the arms are out of sync when closing
My consultant does not consult anymore, so how do I get in touch with service to have this problem repaired? And how does his now effect the warrenty and if the problem continues.
Your resonse would be appreciated.
Regards
Rachel
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Just an update.... My tm was picked up by the couriers at 9.30am the following day after contacting the service department.
At 3.30 pm that day I received a message saying what was done and entire unit had been tested. Also that my tm would be collected by Aust post and tracking details would be sent via email
I received my tm the next day! In all 48 hour turnaround!! So happy with the service I received from start to finish. Well done Thermomix Perth.
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Hi maybellz
Sorry to hear about the error code.
We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.
Please bear with us in the meantime.
Kind regards
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I have just contacted Thermomix service department as my year old TM5 had error C160 and other issues yesterday :( Can't complain as it is the first issue I have ever had with a thermomix.
I must commend the helpful gentleman at the service department.. he was brilliant. My thermomix is being collected tomorrow morning and will be returned as soon as it is fixed. Very helpful and efficient service from Thermomix Perth as always!! .
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I rang the 1800 number yesterday and was told that they need to have the machine for a service and to replace the arms. It takes 7-10 working days to repair and return it. The number is 1800004838. They're in Perth so take that into account when you ring as they are 3 hours behind nsw.
Good luck
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i am getting the c160 and c144 error coming up as well my machine is only 12 mths old, not very happy! I informed the demonstrator on 07/11/15 she was excellent and told me on 08/11/15 that she had emailed all the details away to service department and somebody from Thermomix would contact me within the next two days. It is now 16/11/15 and have not heard a thing back from Thermomix.
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Hi, our thermomix isn't quite 12 months old. I've loved it up to now but half way through tomato ketchup recipe it keeps getting the c160 error and then when I turn it on it gives the 144 lid error and then gets the c160 shutdown message. I'm not very happy at the moment as this is the second problem I've had with it . $2000 is a lot to spend on a product and youexpect things to work properly.
It it would appear the tm5 is no where near as reliable as the tm31.
What to I need to do to get this fault fixed?
alig63 :((