Forum TM5 scales fluctuating between 0 and max
Posts:
Hi
We do not recommend that anyone takes apart their machine as it does mean that any type of warranty on the machine will become null and void.
We recommend leaving it to our Service Team who specialise in these machines and always happy to help.
Kind Regards
Posts:
I had this problem too - TM5 scales showing 0/MAX. Tried all the suggestions with no success.
Eventually I took the unit apart and:
* unplugged and replugged the three connectors that go to the scale (labelled WAAGE)
* unscrewed and re-tightened the three screws that go down into the feet
I'm not sure which of these two was the ticket, but it now works great!
Hope this helps someone. Of course, if your Thermomix is under warranty then do send it in to be fixed, but if you're out of warranty and comfortable taking it apart, then this might save the Thermie a trip to Melbourne.
Matt
Posts:
Hi Jo_G
Thanks for trying the trouble shooting tips and also trying to get in conact with us. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience.
Kind Regards
Posts:
Hi caitlinbartley
We have passed on your issue and contact details to our Customer Service Team and a member of the team will be contacting you directly to assist - it may be via email initially, given your location.
Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.
Kind regards
Posts:
Hello,
I actually ordered it in Australia so the US won't help me out. Are you able to assist?
Posts:
Hi MissWendy071
Sorry to hear about the issue you are are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
Please feel free to contact our Customer Service Team on 1800 004 838 any time you have a query or question they are always happy to help.
Kind Regards
Posts:
Hi, you need to contact Thermomix who will give you a choice on how you would like to have your Thermomix delivered to their service centre. As I’m in Melbourne, Victoria, it only took a few days before it was back on my kitchen bench. I was amazed at the wonderful service I received. I must admit though, that some of the settings are a little different but working beautifully. Good luck
Posts:
My TM5 Scales have just stopped working half way through a recipe. I have tried the troubleshooting tips to no avail, what is my next step? My thermie is not even 12 months old yet ?
Posts:
Hi caitlinbartley,
Thank you for your post. We are the distributor of Thermomix in Australia and New Zealand and are unfortunately unable to be of assistance in this case as you are based in San Francisco.
Your best option is to contact Thermomix USA for assistance via the following details:
1 888 VORWERK (867 93 75)
https://thermomix.com/
service@thermomix.us
Kind regards
Thermomix Head Office Australia and New Zealand
Posts:
Hi caitlinbartley
Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please feel free to contact our Customer Service Team any time you have an issue or question on 1800 004 838, they are always happy to help.
Kind Regards
Posts:
Hello,
Having the same issue - tried all the toubleshooting tips but still goes between 0 and Max, any other weight on it is not recognized. Help please! 
Posts:
Hi Emmixer_foodislove
Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
In the meantime, below are some tips and tests that might help:
1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top
2. The power cable should be full extended (it is approximately 1 metre long)
3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it
4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs
Complete this test while the Thermomix is not operating
5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time
6. Tare the scale
7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)
8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)
9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre
10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated
11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
I have just started having trouble with my scales flicking between 0 and 15 over or under for no reason. I've just tried turning it off and o on, re fitting the base, but nothing seems to work. Any advice could be appreciated
Posts:
Hi, you need to get in touch with thermomix. Mine have now been fixed and working fine. Although the screen and a few other things are a little different but all good. I was not charged. I felt they responded quickly and did the repair in just a few days. I was very impressed. Good luck
Posts:
Hi AllergyFreeMama
Sorry to hear about the issue you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.
In the meantime, below is a simple scales test to follow which may help.
Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre direct on 1800 004 838.
Scales Test - TM5
1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top
2. The power cable should be full extended (it is approximately 1 metre long)
3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it
4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs
Complete this test while the Thermomix is not operating
5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time
6. Tare the scale
7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)
8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)
9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre
10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated
11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally
Posts:
I am in the same boat now..scales fine a month ago..wildly fluctuating a week ago and now not working at all..any suggestions??
Posts:
Hi BecKleine
Sorry to hear about the issue you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
My thermomix was also 3 years old but it was collected, repaired and delivered back, all free of charge. They even put a new seal on my lid and a new cover on my thermomix as there were a few fine cracks. I was very impressed. Picked up on a Tuesday, repaired on Wednesday and back on my kitchen bench by the Friday. I think that is very impressive
Posts:
My scales have suddenly stopped working. They worked in the morning & then in the afternoon they just started showing 0 or Max. I’ve tried all the troubleshooting but nothing has worked. Will the repair be under warranty? We were given the thermo as an engagement present in around 2015...
Posts:
Hi Dmk673
Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Hi JTay
Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Hi CheryIN
We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Hi dinooz
Great that you have tried the trouble shoot steps first.
We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Hi
Sorry to hear about the issues you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
My scales are also not working. Goes straight from 0 to max. Disappointing for a barely used machine. Please help.
Posts:
Hi Rebecca-27
We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Hi Thermomix,
I’ve also recently started having the same problem with my TM5 scales not working. If you could help with enabling contact with costumer service to fix the issue that would be great.
Cheers,
Rebecca
Posts:
Hi Hope1986 and MrsCrocko
Our Customer Service Team are currently on Easter Break. Normal operating hours will resume tomorrow.
Please try the below as this may help with your scales issue. If it doesnot, please call our Customer Service number 1800 004 838 tomorrow and they will be able to further help you.
1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top
2. The power cable should be full extended (it is approximately 1 metre long)
3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it
4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs
Complete this test while the Thermomix is not operating
5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time
6. Tare the scale
7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)
8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)
9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre
10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated
11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally
Kind Regards
Posts:
Hi craboo,
Sorry to hear you are having the same issues as you've had previously.
We will get one of our Customer Service team members to contact you in regards to your issue.
Please contact us on 1800 004 838 if you feel the matter is of urgency.
Thankyou for your patience,
Posts:
I am having the same problem again. It started a few years ago and now is back to showing 0 to Max. I have tried all the steps and are having no hope. I am also out of warrenty on a machine I have not used alot.
This is obviously a design fault with so many having the same problems.
Posts:
Hi Mardo,
We will get one of our team members in Customer Service to contact you in regards to your scales.
If this matter is of more urgency, please call our office on 1800 004 838.
Thankyou,
Thermomix Head Office
Posts:
Hi Ebonyjarry
We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Hi this is happening To me to. I’ve tried cleaning the feet and resetting but hasn’t seemed to have helped.
Posts:
Hi Rachael
Sorry to hear about the problem you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
ahh! I'm having similar issues with the scales not working. My machine is about 5 years old.
I've just cleaned the feet, but they really weren't dirty anyway...
It's on the same bench as it's always been and it's clean...
Posts:
Hi leoneb
Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.
We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.
Kind Regards
Posts:
Like others on this forum, my scales have also gone.
I made a banana cake yesterday and the scales were fine, once the cake was cooked and cooled, I went to make the icing and nada - no scales. So disappointing.
I will have to wait until monday now to call the help centre..
Posts:
WOW! JUST WOW! Thanks so much Thermomix. Not only did customer service contact me the same day, but they arranged to have my thermie fixed goodwill out of warranty. I dropped it into the service centre myself expecting them to have it for at least a week...got the text message the same day to come and collect my baby. (They did offer to send it out to my address, but I figured they'd already done me a favour and I'd get it back faster.)
Impressive! Thanks again.