Forum TM5 Scales

Hi Nutsy

Sorry to hear you are experiencing issues with your scales.

We have sent your post to our Customer Service Team. However we only have a few details from you via the Recipe Community database therefore if the Customer Service department are able, they will contact you directly. If you do not hear from them in the next 24 hours, please contact them on 1800 004 838.

Warm regards

Have you had this issue rectified yet mine has done the same thing

Have you had any luck with the scales issue mine have done the same and I’m very hesitant to post the machine for servicing as instructed wondered if there was another way this can be dealt with

Hi julesdicarlo

Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Hi, my scales have completely stopped working. I was using it and they worked and then it didn't. Grateful for any advice on what to do from here as it's no longer under a waranty.
Thanks!

Hi Samd1975

Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

In the meantime, please try the below scales test to see if that helps.

1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top
2. The power cable should be full extended (it is approximately 1 metre long)
3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it
4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs
Complete this test while the Thermomix is not operating
5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time
6. Tare the scale
7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)
8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)
9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre
10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated
11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards