Forum TM5 not reading Recipe Chip



45 posts | Last post

Did you get a satisfactory resolution to this issue? I have the exact same problem with 2 chips. I rang Customer Services and was basically told that the chips only have a 2 year warranty so I would have to purchase them again. Certainly not happy with that response when we pay so much in the first place.


Hi Fitzwah

Sorry to hear you have encountered an error with your recipe chip. We have forwarded your post to our Customer Service Team and a member of the team will contact you directly to assist.

If you require more immediate assistance, you can always call our Customer Service department on 1800 004 838. Thank you for your patience..

Warm regards

Thermomix Head Office


I have a single recipe chip that will not work.
For the price we pay for these, I'd expect a replacement. They should not just stop working.


Hi Bessb

Our Customer Service team has attempted to contact you on the details provided via Recipe Community to assist with your recipe chip issue. Unfortunately they haven't been able to get hold of you.

It may be that your contact details are incorrect or out of date so if you are still having issues and require assistance, please contact Customer Service direct on 1800 004 838.

Warm regards

Thermomix Head Office


Hi Bessb

Sorry to hear about the error you are having with your recipe chip. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


Hi tuxy

Sorry to hear about the error you are having with your recipe chip. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


I've had exactly the same issue right now!!


I have just tried to use a different recipe chip (first time to use it - Cooking for two) and my T5 won't read it, and it also caused my machine to turn off. I tried turning machine on and off several times, with no result. Then when I put my old Basic Cookbook chip, it wouldn't read it - where I have had no previous problem). I had to turn the machine on and off several times again to get it to finally read the chip again. The new chip is obviously faulty (seems to be a bit of an issue judging by all the other queries/complaints). Not really confident on buying more chips, but am also trying to use the machine a bit more as I haven't been getting much use from it. How can I get a replacement chip please? (Cooking for two)


Hi Cc76

Sorry to hear about the error you are having with your recipe chips. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


As of today My TM5 will not register chips. Unless I turn the machine off and then on with the chip in.


Hi WayneandMandy

Sorry to hear about the error you are having with your recipe chip. We have flagged your post with our Customer Service Team and a member of the team will be contacting you to assist.

In the meantime, if you need any more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


Hi, my thermie can’t read the basic cook book chip. I have not used it for a while but it’s always been on my thermie.I’ve checked another chip and that works fine.
Any advice please?
Thanks


Hi doni.

Sorry to hear about the issue you are having with your chip. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hi,
My TM5 is not reading my chips. It sometimes does but moore often than not it is not working.
Is this an easy fix?


Hi Miara

Sorry to hear about the issue you are having with your chip. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

With chips and machines there could be different things stopping the chip from working so it is always best to contact our Customer Service Centre if you ever have any questions or issue on 1800 004 838.

Kind Regards

Thermomix Head Office


Did anyone have a successful fix with this. My TM5 isn't reading the recipe chip either. No idea why it has just stopped.


Hi LaR0chelleR0chelle

Sorry to hear about the issue you are having with your chip. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My Basic Recipe Book chip keeps disconnecting all of a sudden.

Highly inconvenient, especially after my most recent $370 clean and maintain job.
It has barely moved since I got it back. It has not been damaged.

If there are so many people experiencing the same issue, I would hope that the root of the problem is/was assessed to show Thermomix is genuinely accountable for their product.

I would like this resolved asap please.

Regards,
Rochelle


Hi Megang5555

Sorry to hear about the issue you are having with your chip. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My recipe chip has stopped working on TM5. Was working fine and now nothing


Hi Pfeiffer

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My basic cookbook chip was working fine an hour ago but now the Thermomix will not recognise it. Please can you contact me for a replacement.


Hi Rebecca.O

Sorry to hear about the issue you are having with your chip. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Thermomix Head Office


Did anyone else have any success with this. My basic cookbook chip wont read either. But other chips work fine.


Hi Tracey04

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Thermomix Head Office


Clearly this is an issue so is there an easy fix? Mine has done the same thing and I'd like to know that it is able to be fixed quickly.


Hi kwabbott

Sorry to hear you have experienced an issue with your Recipe Chip.

We have passed your post onto the Customer Service team. Someone will be in touch shortly to discuss.

We hope to get you back cooking very soon.

Warm regards
Thermomix in Australia and New Zealand

Thermomix Head Office


Hi, my recipe chip is not working either - just pops up with a message to connect recipe chip - I tried a friends and it worked fine, so it's definitely the chip.


Hi erudite

Sorry to hear about the issues you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Thermomix Head Office


Hi, I am experiencing the same problem with the recipe chips, my TM5 is not recongnising the chip.


Hi janite, Chrissy T and Stevo13

Sorry to hear you have experienced issues with your Recipe Chips

We have passed your posts onto our Customer Service team. Someone will be in contact to discuss with you shortly.

Warm regards
Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


i am also having this same issue. What can i do fix it. sort of need it urgently as its used for work.


I have same issue. Keep gettting message to insert the chip - which is already inserted. Can't find any trouble shooting advice anywhere for this. I have returned the Thermo to factory settings but this did not help.


My TM5 is not reading the recipe chips either, is this a fault with them, can you please suggest what to do.


Hi kaylarenee

Sorry to hear you are experiencing issues with your Recipe Chips.

We have passed your post onto our Customer Service team. Someone will be in touch with you shortly.

Warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


I am also experiencing the same issue with all my chips and my machine is less than a month old. Aw


Hi Mrs_Showbags

Sorry the hear your Recipe Chip is not playing nice.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss with you shortly.

Warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


I am also having this problem. TM5 not recognising my chip.


Hi lily36,

Sorry to hear about the issues you are experiencing. We have forwarded your details onto our Customer Service department and a member of the team will be in contact with your shortly to discuss.

Kind regards,

Thermomix Head Office

Thermomix Head Office


Hi, HAVE JUST FOUND MY tHERMOMIX ISNT READING THE RECIPEE CHIP.tRIED A DIFFERANT CHIP WHICH I HAD NEVER USED AND SAME THING.IT USED TO WORK PERFECTLY.CAN YOU PLEASE TELL ME HOW THIS CAN BE FIXED,HOPEFULLY WITHOUT IT HAVING TO GO AWAY AGAIN. REGARDS LYN


Hi Frenny

Sorry to hear you have experienced an issue with your Recipe Chip.

We have passed your post onto our Customer Service team.  Someone will be in contact to discuss.

Please bear with us in the meantime.

Warm regards

Thermomix Head Office


Good afternoon

I am experiencing the same issue.  Could someone please contact me regarding this?

 


Hi katea9140,

A Thermomix team member will be in contact with you directly to assist you with this error.

Kind regards,

Thermomix Head Office


I've just had my TM5 returned to me after having C160 issues only to find that upon the first use with Recipe Chip it doesn't seem to read or recognise the chip.  Has anyone experienced this before?