Forum Blades not turning.

My blades are no longer spinning with the spindle ... is there a fix or does it require replacement?

My thermomix tm5 blades have stopped spinning the spindle has broken off. How can we replace?

Hi Johnno124

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

My blade attachment has broken off at the base and no longer spin. I sent an email a while ago to see if there was anything that Thermomix could do but I havent heard anything from you this is poor service from thermomix I just wish someone had contacted me so I wouldnt have to resort to forums to get an answer

Did anyone find a resolution to this problem? It's happening to mine and I am on my second set of blades in less than 5 years. I've ordered a new base hoping that it will solve the issue.

Hi leonelson

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Having the same issue with blade loose on shaft. This is the second one to do this and it is less than a year old. Is there a modified blade as I can not afford to keep buying new blades. How long is the warranty on the blades?

Hi f_harvey

Sorry to hear about the issue you are having with your blades. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Our TM has stopped spinning properly, it is spinning at low speed and not blending contents properly. On Speed 1 the blades barely turn. Hoping we can resolve this soon as my daughter lives on vegan smoothies!
Fiona

Just picked up my new blades $112 and informed they are only warranteed for 6 months an by the way you will need to replace your seal every 2 years
This was not mentioned at the sales pitch.... I do hope these last longer than This!!!!

Hi thermomix31,

Sorry to hear your blades arent working.

We have passed your details onto our Customer Service team who will be in contact with you to discuss this further.

Alternatively, if you would like to speak to someone more urgently, please call us on 1800 004 838.

Thankyou,

i enjoy using my thermomix but today the blades have stopped working how can
I fix this

Hi Alipanda,

You will need to speak to one of our Customer Service Team members to better determine the solution (although it sounds like you may need to have your Thermomix sent in for a service).

Please call 1800 004 838 or email CustomerService@thermomix.com.au and someone will be able to help you.

Kind Regards

Thermomix Head Office

My thermomix blades have also stopped spinning, what is the solution to this problem?

Hi TMsince2011

Thankyou for your post. With this issue you are going to need to speak to one of our Customer Service Team members. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office

Our TM31 has just started doing the same thing as many others here - blades seem to turn independently of base so unable to exert pressure in ingredients in the bowl. Can they be tightened or do they need replacing? What were the outcomes for others who have posted here? Devastated to not be able to use my TM!!!

Hi Barina789

Sorry to hear you are experiencing issues with your blade.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss. They will have you back in the kitchen cooking again very soon.

Warm regards
Thermomix in Australia and New Zealand

Hi guys ....love my thermie but it let me down....the blades have stopped moving but the motor is running ok. When you take it out of the bowl they turn almost too loosely ( then I remember) but won't work when it's turned on. The spindle turns but not the blade. No error message showing
what do I do?
Anita

Hi helloJaqueline

Sorry to hear about the issue your are having. We have flagged your post with our Customer Service Team and a member will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Thermomix Head Office

Hi

I have had the same issue with my blades. I was making a green smoothie this morning and the blades stopped spinning after about three seconds but the motor was running. Any advice appreciated.

Hi Kmiller

Sorry to hear you are exeriencing issues with your blades.

We have passed your post onto our Customer Service team and someone will be in touch to discuss further.

Please bear with us in the meantime.

Warm regards

Hi - my blades have stopped spinning too. We pretty much only use the Thermomix for soft things like porridge, pancake batter, mashed potato and smoothies...so not sure why this has happened?

Hi Azalia173

We have passed your post on to our Customer Service team.

Someone will be in touch to discuss the issue with your blade.

We thank you for your patience. Should you require more urgent assistance please contact 1800 004 838.

Warm regards

Hello, my blades have suddenly stopped turning. I have cleaned it out, pulled it apart then put back together but it only works with nothing in it. I have used a friends blades and the machine works fine so I know it's the blades. Her blade is different to mine though,  mine has like a plastic bit on the bottom? I have Tried to post a picture but couldn't. It is out of warrenty, do I just need to purchase a new blade or is this a fault? Her machine was purchased around the same time as mine so I'm not sure why her blade is slightly different. 

Hi Kboland,

Sorry to hear about the issues you are experiencing. We have forwarded your details onto our Service Department. One of our team members will be in comtact with you soon.

Kind regards,

Hello,

I have a TM5 which I have only had for just under 1 year, and my blades top spinning this morning.  I did the whole removed clean but back to gether - they seam to spin when nothing is in the bowl but as soon as you add anything they don't spin, but the motor is still going.   Please help.

Kathy

Hi TeegzC,

Your details have been forwarded to our service department and a member from the team will be in contact with you within two business days. Please bear with us in the meantime.

Kind regards,

Hello, I have a TM5 and noticed something wasnt quite right when I made my last lot of baby food / risotto and last night noticed the blades won't spin if there is any weight in the bowl but the motor still runs like it is. If I take the food out of the bowl it will spin but not with as much effort as it used to??? Any idea what's wrong??

thank you Teegan

Hi Debc

Sorry to hear about your blades nit working correctly.

Our Customer Service Team are currently responding to service requests from two business days ago. We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Hi there

I am having exactly the same problem. Blades not going round but the mechanism it's moving - really odd! Have had my machine for 3.5 years. Noticed last night when I was making pumpkin soup that it wasn't grinding up the pumpkin in the usual wonderful way. Does this mean we just have to replace blade at $120 a pop whenever this happens?

Hi mandymaz,

Sorry to hear about this issue you are having. A team member from our service department will be in contact with you within 2 business days to further assist. Thank you for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind regards,

Hi, I am also having this problem. Blades won't move if more than just water in the bowl. I've had my TM31 about 3yrs. It seems like the blades are not fixed to the blade shaft anymore. 

Hi annem,

Your details have been forwarded to our service department and a member from the team will be in contact with you within 2 business days.

We thank you for your patience. Please call 1880 004 838 if you require more immediate assistance.

Kind regards,

Hi

I think I have the same problem.  you can see the small round nob spinning but the blades don't spin.

i've taken it apart and put the blades back again to check, but still not working.

help

regards, Anne

Hi emrose2806

Sorry to hear about your issue.

We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

I have had my thermomix for a couple of years now. This morning it was getting a bit of a workout after making banana and choc chip muffins and banana and coconut bread. I went to start making date and banana muffins, however, when I put the dates in to chop, the blades stopped spinning. No error message. I could still hear the motor spinning but the blades weren't doing anything. I emptied the bowl, disassembled, cleaned, reassembled and then let it run without any food in the bowl, but when I added the mix back the blades stopped spinning. It was like the blades were getting stuck. Needless to say the date and banana muffins had to be completed in the mix master. Do you have any suggestions as to what the problem may be? I was hoping to make chicken kievs for dinner but I don't like my chances....

Hi, please call us on 1800 004 838 or email customerservice@thermomix.com.au

Hi there my thermoix is doing the same thing, even when I blend it with a large amount of water it still won't blend the other ingredients? The motor appears to be moving but the blades don't seem to be  moving at the regular pace and they don't even move when blending more solid foods. Please help!

Hi cookiemcfly,

I have forwarded your post to our service team and a member will be in contact with you directly.

Kind regards,

Hi there

I have this same issue with my TM! 

Mine is a TM31 also, mechanism spinning but blades staying stationary?!

Renae

Hello lemonhead,

We will PM you.