Forum Cook-Key stopped working correctly

Let me start by saying 'I love my thermomix' and I used to think I would never be interested in one. So suffice it to say, I am really disappointed that after just over 2 years my $189 Cook-Key appears to be faulty.

I have spoken to customer service who had me preform different re-sets and tests but to no avail.
With the failure of the Cook-Key, customer service have advised I will now need to purchase a new one ...... another $189 dollars, not ideal.

When I was finally convinced to spend $2000 odd dollars on a Thermomix and then extra on the accessories I truly believed I had made a purchase that would last me a lifetime. I waited until the interest free offer came up again and dillergently paid it all off thinking this is a one off purchase, I'll have it for a very long time. Now with the failure of the Cook-Key I am beginning to wonder if the Thermomix's electronics will be next, or the scales (I see others having this problem)and if the actual lifespan of the Thermomix products are actually a lot less than I expected.

I find it particularly disappointing that CService could not tell me why this might have happened so if I do purchase a new CKey I would know what to avoid.

I would also like to think that after making the investment and becoming part of the Thermomix family, there might be a reduction in the cost of replacement items such as the CKey or recipe chips etc without having to hold another demonstration. All my friends have TM's so who would I invite??

I have also searched the net for explanations/causes of the failure but there doesn't seem to be any info on this issue. Am I the only one??????