Forum Has anyone sent their TM back?

I've had my TM5 since 5 November 2014. Since arrival my machine has periodically done odd things. While in use, with me not touching it there will suddenly appear a message telling me I can't use heat without setting the time, or I can't use the scales above speed 4 (I think it says 4). The other oddity is putting itself in reverse while being used. Since these behaviours occur intermitently, I figured it would be too difficult to tra k down the cause and I've just ignored it. Unfortunately the frequency at which these issues occur is increasing. Last night I had the machine put itself in reverse while also telling me I can't use the scales above speed 4. Since this is getting worse, I'll have to put the machine in for repair and hope it is possible to track down these intermittent issues. 

The consultant who sold me my machine has left town, so what would be the best way to proceed with getting it repaired?

Hi Leisa62007

We are sorry for the experience you have had with your machine. We have passed your details onto our Customer Service Team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind Regards

Hi InAWhirl

Sorry to hear about your machine. Please know that the Customer Service Team are available for you to speak to in regards to your machine even when your consulant has move.

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Thank you for getting back to me. I received a call and because I don't have a printer I was told that I'd get an email with addressing details for a courier pickup on Tuesday. I hadn't heard received an email by Monday afternoon so I emailed a form I found online. Didn't have access to a phone until after office hours, so couldn't ring. Haven't heard back and the courier is supposed to arrive some time tomorrow. Hope you can cancel the courier until this gets sorted out. 

Thanks Polly

I have forward your post onto our Customer Service Team who will be back in contact with you to sort everything out, if they have not already.

Kind regards

So, after waiting a week for my new thermomix parts, they finally arrived, only to be the incorrect parts!!!  Not happy Jan.  I've let my consultant know but really expcted better than this from Thermomix

After having 3 major issues on our thermomix:

Recepe chip not working, 2 replacements.

Switching of on numerous occasions in the middle a cooking process

After turning our thermomix on last time it seemed to have an electronic fault and hasn't worked since!

We have resorted to using a sunbeam food processor that cost us one tenth of a thermomix and has never faulted.

Hi 7labiri

We are sorry to hear you are continuing to experience errors.

We have passed your post onto to our Customer Service team and a member will be in touch to discuss.

Warm regards

Have loved my TM5 to date however - cooked yesterday morning, turned off and cleaned up - but when I tried to use it in the afternoon the scales wouldn't tare with numbers fluctuating up and down. Tried to ask my consultant but she has not replied. Have check the feet, cord, etc. No idea why it would have been working before and then not when I switched back on. 

Anyone have any suggestions? This appears to occur a bit when you web search this issue. 

I would not recommend to buy a freaking thermomix to anyone. 

What a heap of sh....t and the amount of trouble ive had since we left.

Never ever am i going to buy something this expensive again.

Lid doesnt close, blades dont turn, shutting down constantly.

Tried it the other day with nothing in it , worked ok.

Trying today making my bread dough and it f.cked up again.

So over this piece of no good thing

Our TM5 scales failed. It was sent back last Wednesday and fixed the day it arrived back at the Melbourne service centre. It was returned to us fixed up on the Monday. Very quick return and good service. Well done Thermomix!

I would think the scale repair is quite simple to reset it. Maybe the scale reset procedure could be passed onto customers as our repair was done under warranty. Has anybody with a TM5 had their scales reset out of warranty? Maybe it is too early.

The question I have for Thermomix is how much is this reset procedure going to cost an owner of a TM5 out of warranty?

Maybe a silly question but If I buy a second hand chip that someone else has previously used on their machine , would it still work on my machine ?

If you give the TM bowl blades a quick spin on speed 10 for 1-2 secs after getting out most of the content of the bowl that usually does the trick to spin the central contents to the side and then easy to get out. http://www.mixlikes.com