Forum Butterfly Whisk



29 posts | Last post

Hi Annmaree

Sorry to hear you are experiencing issues with your butterfly whisk.

We have passed your post onto the Customer Service team. Someone will be in touch to discuss with you shortly.

Hope you assist you soon.

Warm regards

Thermomix in Australia and New Zealand Headoffice


I have this issue with my whisk as well. I have had my thermo since December and nearly everytime I use the whisk it comes off during and I have to empy the bowl and reattach? Is this normal? Is there a special lock that I am missing?


Hi Janiemac1975

Sorry to hear your are experiencing issues with your Butterfly Whisk.

We have passed your post onto our Custoemr Service team. Someone will be in contact with you shortly to discuss.

Warm regards

Thermomix in Australia and New Zealand Headoffice


I have had many issues with my whisk over the last 2 months, recently when making mashed potato I have had to empty the bowl at least twice during the cooking cycle. Due to the constant issue I now have a whisk that has sections that are broken and lots of incisions from the blades when it does get caught.

Please help me solve this issue as I have begun not to use the machine for recipes with the whisk.


Hi giorgad

Sorry to hear you have experienced issues with your butterfly whisk.

We have passed your post onto our Customer Service team.  Someone will be in touch with you to discuss.

Please bear with us in the meantime.

 

Warm regards


Hi there, 

its nice to know I'm not the only one. I have had the Thermomix for a year and after numerous tentatives I still have the same issue; the butterfly whisk comes off when I do mash potatoes or risotto or very much anytime I need it. It's very frustrating as I've to stop, empty the bowl in another bowl fix it and start again. 

Very disappointing. 

Giorgia 


Hi kevsknickers

Sorry to hear about the issue you are having with your butterfly whisk. We have flagged your post with our Customer Service Team. Our team is currently responding to Customer Service requests from two business days.  A member of the team will be contacting you directly.

We thank you for your patience.  Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

 


Hi

i seem to be experiencing problems similar to others who has posted with my butterfly whisk continually coming out during cooking - particularly when making mashed potato.  Can you help?


Thank you Thermoix for arranging a replacement due to it being under warranty. Phew! 


Hi Jesspress

Sorry to hear about the damage to your butterfly whisk.

We have passed your details on to our Customer Service team.  A member of the team will be in contact with you directly to discuss further.

Thank you for your patience.

Warm regards


Hi Jesspress

Sorry to hear about the damage to your butterfly whisk.

We have passed your details on to our Customer Service team.  A member of the team will be in contact with you directly to discuss further.

Thank you for your patience.

Warm regards


Doh double post.................



Hi there,Whilst beating egg whites with the butterfly whisk in they weren't fluffling up so I increased the speed a bit and it doesn't seem like it was locked in and the machine made a horrible sound as it came off in the mixing bowl, it appears that the blades had fun with the butterfly whisk and have broken it. My hubby looked online for a replacement but there seems to be nothing available. Could you please help? 


Hi sdureau

One of our Customer Service Team memeber will be able to help you. We have flagged your post with our team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards


Hello, 

My butterfly whisk came off and got chopped up by the blades.

How do I go about getting this replaced?

 


Hi, I had a fast response from Customer Service member Tegan. I received a replacement within two days. Great customer service,thank you


Hi Pecasita

Sorry to hear about your butterfly whisk.

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards


Hi I am having problems with the butterfly whisk as well. It always comes off and today it was broken. I am very disappointed. 

It was not safe right from the first use and now I am without it. Not happy!


Hi janet swid,

A Thermomix representative will be in contact with you directly

Kind regards,


i had my thermite for 2weeks and can't figure this whisk thing position out, no matter which way I put it in & twist clockwise it locks, I was told by my consultant to put it on the smaller gap but food was already in it & I couldn't see the blades, any other easier way to see if it installed correctly would be appreciated.

Ps just made lemon mirangue ( whisk required) just on completion flashing kept coming up...Reverse blade disabled... what does that mean? does it mean I had the whisk in wrong? Tia 


Do you need to use the butterfly with chicken dishes? I see this a lot on the community recipies but am unsure why as there is a reverse and soft stir method


Hi Jen Jen 78

Also make sure when you are putting your butterfly whisk on it is going on the right part of the blades where the little indication mark is. Then make sure that you are turning it a little clock-wise to lock it in. Good luck and I hope this helps.

Cheers Zoey


thanks for the response, will give them a call

Cheers


Hi Wegoe,

Please call our Sales team at 1800 004 838 and a member of the team will assist you with this.


Mine has done the same thing a couple of times and is damaged now, I actually would like to purchase a new one for TM5 but I cannot find them in the online store, how do I purchase a replacement?

 


Hi Jen Jen 78,

When inserting your butterfly whisk, please give it a little clock-wise twist to 'lock' it in.


I am I doing it wrong?

I am having an issue with my butterlfy whisk. Every time I use it for the mashed vegi, it comes off about four times. I am constantly having to take out the vegies and water and start again.

Where am I going wrong? When I put the whisk in and pull up, it is attached. I am at a loss Aw

Please help.

This is the second one I have had and both did the same thing.