Forum Butterfly comes off



77 posts | Last post

Hi all,

Just a quick note to hopefully clarify some confusion about which direction to lock the whisk. (I notice Thermomix Australia has provided the correct information in another thread but this thread was the top Google hit for me.)

When running the motor forwards, the whisk should be locked anti-clockwise (against the front of the blades). When running the motor backwards, the whisk should be locked clockwise (against the back of the blades). If you imagine the motor starting to turn, you want it to push against the whisk.

While it can be locked under either pair of blades, I think it holds slightly better under the lower blades.

Something else to note - the mashed potatoes recipe runs the motor forwards. (I always assumed that it would run it backwards, which resulted in a few whisk oopses before before I realised this.)

I do think that the butterfly whisk retention mechanism could do with some improvement... hopefully this will be addressed in a future Thermomix.

Cheers,
Matt


Hi Kimbra.c.hudson

Sorry to hear you are experiencing issues with your butterfly whisk.

We want to pass your post onto out Customer Service team however you have only included your email address in your profile.
Are you able to please contact our Customer Service team direct on 1800 004 838 and they will be able to assist?

Alternatively please feel free to email us direct with your contact number and we can pass this information onto the Customer Service team and they can get back to you.

Please understand we wish to get rectified promptly however with the information we have currently this may take some time.

We hope to get you back making mash potato in your Thermomix very soon.

Warm regards
Thermomix in Australia and New Zealand

Thermomix Head Office


I too have made the mashed potato recipe a couple of times now and the butterfly whisk has come off each time. Luckily it hasn't broken. I notice that Thermomix has replaced broken blades but it hasn't addresses the problem of why it is happening. Is it faulty blades or is the recipe wrong?


Hi trudy632

Sorry to hear you are experiencing issues with your butterfly whisk.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss with you shortly.

Warm regards
Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


Hi, I'm also having the same problem.
It has never stayed in I have moved so I'm not near my consultant any more.
Thanks, Trudy.


Hi ClarkeTribe

Our Customer Service team have made multiple attempts to contact you with the details provided via your Recipe Community profile however they have been unsuccessful.

Are you able to please contact them on 1800 004 838 when you get an opportunity?

Thanks ClarkeTribe.

Warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


I thought it was all going so well.

I need to chat with Thermomix because after checking and double checking yesterday before walking away the blade still came off and now has a part of it sliced through. I came back at the end of a cycle (on speed 1) hooked on the blade that cut through it. Aw

The Clarke Tribe including PJ Bear ( @EverHungryChef )

N.B. The above post could be from any tribe member.


If we are getting answers like this from thermomix then it is no wonder that everyone has problems. The blades rotate in a clockwise direction so when the butterfly is locked in they say to rotate it clockwise. When pressure from ingedients is placed on butterfly it is going to be pushed backwards so it is not locked in anymore. Get some sort of accurate information and remove old wrong information


Hi Cjaye

Sorry to hear your butterfly whislk was damaged during cooking.

We have passed your post onto our Customer Service department.  Someone will be in contact to discuss.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Warm regards 

Thermomix Head Office


Hello,

I was making the mash potato and the butterfly whisk came off and was damaged. It now does not clip in properly and continually comes off when I use it. Not sure why this happened, as i had followed the automated recipe to a 'T'. Can you please advise on how I can go about getting a new one? Thank you very much!


having exactly the same problem everytime I use the butterfly.


Hi Hoogie

Sorry to hear you have experienced issues with your butterfly whisk.

We have passed your post onto our Customer Service team.  Someone will be in contact soon to discuss.

Warm regards

Thermomix Head Office


Hi,

My whisk has also come out whilst making risotto, but the last time I made mashed potato and it came out and actually was damaged and I ended up with bits of the whisk in the mash. I also had manually turn it off as it scared the living daylights out of me, as the noise was terrible.


Hi Amos30

We passed your post onto our Customer Service team this morning and I believe someone has already been in contact.

We hope your issue has been rectified.

Have a lovely day.

Warm regards

 

Thermomix Head Office


I too am having the same problem, I am currently look online to see if I am putting it on correct. But every time I make risotto I have the wisk come off and in the mix. This is causing me to remove all contents to ensure I put it back on properly. It has made some damage to my wisk, but I think it works properly. Is it a faulty batch?

Thanks for taking the time to read my post.


Hi rynalee

Sorry to hear you have experienced issues with your butterfly whisk, resulting in damage.

We have passed your post onto our Customer Service team.  Someone will be in touch with you to discuss.

Please bear with us in the meantime.

 

Warm regards

Thermomix Head Office


I am having the exact same problem! Is it a faulty batch, perhaps? Very frustrating. At first I thought I wasn't cutting the pieces of potato small enough, but even if I cut them smaller than 1cm cubed (a tedious experience!) the butterfly whisk still typically comes off during cooking.


Thank you Thermomix, I've already received an email that a new whisk is on it's way. Fantastic service, thank you again.


Hi sweetsherry

 

 

Sorry to hear about the issue your are havoing wiht your butterfly whisk. We have flagged your post with our Customer Service Team. Our team is currently responding to Customer Service requests from two business days.  A member of the team will be contacting you directly.

We thank you for your patience.  Please call 1800 004 838 if you require more immediate assistance

Kind Regards

Thermomix Head Office


I've had exactly the same problem with my butterfly whisk.  While whisking the cream it came off and is now mangle at the bottom. How do you prevent this from happening? Am I able to get a replacement whisk?


Tank you so much for the new whisk.  Smile


I must say I'm impressed with Thermomix customer service. After posting my experience with the butterfly whisk I was sent a brand new one. I'm very grateful.


Hi Corsel

Sorry to hear you are experiencing issues with your butterfly whisk.

 

We have flagged your post with our Customer Service team and someone will be in contact with you to discuss further.

 

Please bear with us in the meantime.

 

Warm regards

Thermomix Head Office


I've tried twice to make mashed potato and had exactly the same problem. The whisk just comes off and ends up in the mix. 


Hi berlindaneale

Sorry to hear you have experienced issues with your butterfly whisk, resulting in damage.

We have passed your post onto our Customer Service team.  Someone will be in touch with you to discuss.

Please bear with us in the meantime.

Warm regards

Thermomix Head Office


I have the same problem with my Butterfky whisk! It keeps coming off when making mashed potato! The other day I was whisking up some cream and the whisk came off, popped the middle of the lid off and I ended up with cream all over my kitchen! Lucky it wasn't hot! Now my whisk is shredded and broken as it got caught in the blades


Hi chloepierpoint

Sorry to hear you are having issues with your butterfly whisk.

 

We have flagged your post with our Customer Service team.  A member from this team will be in touch with you to discuss further.

 

Thank you for your patience.

Warm regards

Thermomix Head Office


Exact same problem here! Tried making mashed potatoes and had to tip them out to replace the whisk 5 times while making them, super annoying! Has happened with the risotto too...


Hi ClarkeTribe and Taya1820

Sorry to hear about the issues you are having with your butterfly whisk. We have flagged your posts with our Customer Service Team. Our team is currently responding to Customer Service requests from two business days.  A member of the team will be contacting you directly.

We thank you for your patience.  Please call 1800 004 838 if you require more immediate assistance.

Kind regards

Thermomix Head Office


I also have this issue especially with the mash. When a piece of potato causes a jam and the TM puts a reverse move in before restarting it simply unlocks and comes loose.  Aw

The Clarke Tribe including PJ Bear ( @EverHungryChef )

N.B. The above post could be from any tribe member.


I am also having this problem and find it infuriating!! The thermomix is supposed to make things easier however every time I try and make recipes requiring the butterfly whisk, I find myself having to empty the machine several times so that I can re insert the whisk. This is time consuming and messy. 


Hi Jacksonb

We are sorry to hear you are experiencing issues with your butterfly whisk.

We have passed on your details to our Customer Service team and a member will be in touch to discuss further.

Thank you for your patience.

Warm regards

Thermomix Head Office


Hi guys,  I've had the exact same problem!  Not so much with the risotto, but literally every single time I make mash potato I have to tip the potato's out several times and try and attach the wisk again.  I always give it a test and it seems fine, but as soon as the potato's start again it becomes wobbly.  So frustrating!


Hi Becles

We are sorry to hear you are experiencing issues with your butterfly whisk.

We have passed on your details to our Customer Service team.  A member will be in touch to discuss further.

Thank you for your patience.

Warm regards

Thermomix Head Office


I am new to thermomix and the second night we had it and the butterfly kept coming off. This seems to be the only thing I am disappointed in. It seems to be too big of an attachment and doesnt stay on securly. We had to take the contents of the risotto out several times in making it. 

 

 


I have had exactly the same problem everytime I use the butterfly. I love my thermie but the butterfly doesn't work Aw


When you turn it clockwise and then lift it, it shouldn't have any give or twist off. I find that the butterfly should sit under the lower blade. 


I made risotto a few times but last night I had puree rice and read posts about the correct method to place the butterfly whisk I am still can't make the risotto like I did before.


I've also had issues with the butterfly coming off while doing the mashed potatoes. I'm pretty sure I had it inserted correctly, I put it on and turned it clockwise so that it felt like it was securely on. As soon as it got to the mashing step, it just came off.

Anyone have any ideas?


Hi Borgr,

Your post has been flagged with our customer service department and a member from the team will be in contact with you to further assist. Alternatively please feel free to contact your consultant for additional guidance with inserting the butterfly whisk.

Kind regards,

Thermomix Head Office


I am also having problems with my butterfly whisk coming off. It seems every time I try and use it within a minute or two it comes off. Has happened when making rissoto and also in other receipes. I am inserting it before other ingredients are added but it makes no difference.  When making risotto it came off at least 3 times and each time I stopped the machine and empty the contents and reinserted.


Hi Sousie Gee,

Your post has been flagged with our customer service department and a member from the team will be in contact with you to further assist. Alternatively please feel free to contact your consultant for additional guidance with inserting the butterfly whisk.

Kind regards,

 

Thermomix Head Office


Hi family00,A member from our service team has advised me that they have been in contact with you and a replacement butterfly has been dispatched.

Kind regards,

Thermomix Head Office


I firgot to mention that the wisk had come off withut my knowledge (as i had only just started to use my thermomix and when my demonstrator made the stock with me i notivced that the machine does make a lot of noise at tines) and when I realised that it was making a strange noise I stopped the machine and noticed that the wisk had come off and the plastic wisk was split at the bottom. Will this be replaced Thank you

 


Yes, same thing, within seconds of starting mash recipe butterfly whisk starts flying around the bowl. It doesn't seem to click into place, like it's too big for the tm5??


Hi family00,

Your post has been flagged with our customer service team and a thermomix representative will be in contact with you to further assist in regards to correctly attaching your butterfly.

Kind regards,

Thermomix Head Office


i too had the same problem when I used by butterfly wisk for the firdt time it came loose and was vibrating in the bowl amd now it has a small crack in the wisk

 


I read somewhere that the person who designed the butterfly did his Ph.D. on it. Thank heavens he's not a medical Ph.D. otherwise who knows what disasters he'd make!


Jesswho

We have flagged your post with our Customer Service team. A member of the team will be in touch with you very soon.

Please bear with us in the meantime.

Kind Regards

Thermomix Head Office


Hi,

my butterfly keeps coming up about 2mins into cooking, it's very frustrating. I think it's faulty and needs to be fixed by the thermomix company if it is happening to so many machines. I position it before I put the ingredients in to the left of the top blade. Not happy with my new machine