Forum TM5 scales are not working!



136 posts | Last post

thankyou cookkey $185 do I need to buy a new one or I borrow one lot of money if it does not fix mine


I was quoted $135 to send my TM for a service. But someone said when their cookkey did a software upgrade it fixed hers, so I took advantage of the recent bowl+cookkey sale and thought I'd try my luck. Just tried it and boom!! My scale is working again *happy dance* Not to say that it'll fix everyone's but in my case it seems it needs the software update.


Hi Teresa Flugge

We have passed your post onto our Customer Service team.

They can be contacted on 1800004838 if you need more immediate assistance.

Thank you for your patience over this time.

Thermomix Head Office


hello could customer services get intouch with me again please have tried ringing


Hi SimoneCecil

Sorry to hear you have experienced issues with your scales. We have passed your post onto our Customer Service team. Someone will be in touch with you to discuss.

We hope to get your back cooking shortly.

Thermomix Head Office


My scales have also stopped working. The service fee of $135 is way outside of my budget. I'm not really sure what to do? Is a thermomix without working scales even worth keeping?
Thanks


Hi Melanie_N83

Sorry to hear this. We have passed your post onto our Customer Service team. Someone will be in touch to discuss.

We hope to get you back into the kitchen as soon as possible.

Warm regards

Thermomix Head Office


Hi Emmalei

Sorry to read this. We have passed your post onto our Customer Service team. Someone will be in touch to discuss.

We hope to get you back into the kitchen as soon as possible.

Warm regards

Thermomix Head Office


Hi Jaross

Sorry to hear this. We have passed your post onto our Customer Service team. Someone will be in touch to discuss.

We hope to get you back into the kitchen as soon as possible.

Warm regards

Thermomix Head Office


My scales on my TM5 aren't working - they are either not registering anything or at max. We've tried unplugging, checking feet, resetting etc. to no avail.


I tried factory reset with no success. Unfortualy warranty is only 2 years.


My scales have also stopped working, it'll come up as zero but when I put the MC in the lid it says "Max". I've had my thermomix since November 2015 so not sure if it's still under warranty. If I do a factory reset will that resolve the issue?


Our scales on our TM5 have also stopped working. We hardly use it, maybe once a week if we're lucky since and it's only just over 3 years old. A big shame when it cost over 2k to purchase. There are are a lot of other users with the same problem, it seems like a fault that's well known about. For such a reputable company, it's a shame this issue hasn't been flagged and resolved by now.


Hi Durack

We are sorry you have experienced this.

We have passed your post onto our Customer Serivce team and someone will get in contact with you to discuss.

Please bare with us during this time.

Warm regards

Thermomix Head Office


Hi Teresa Flugge

Sorry to read this. We have passed your post onto our Customer Service team. Someone will be in contact to get you back into the kitchen.

Please bare with us during this time.

Warm regards

Thermomix Head Office


Been usiing my thermomix TM5 all afternoon and cooked a couple of recipes just about to make a slice and my scales mo longer work. I looked up and noticed this is a general problem. I tried cleaning the feet. It is and always sits on my marble bench and nothi g is touching it. What is my solution forward to rectify this problem Pam Francis


HI have been having problem's with scales they came good now not working at all had a tm 31 for five never had any problems . Have done all the trouble shooting nothing works


Hi Liliss

Sorry to hear you are having problems with your scales.

We have passed your post onto our Customer Service team and someone will be in touch with you shortly. Please be patient as this current world environment has changed the way our Customer Service team operate.

Happy cooking!

Thermomix Head Office


Hi
My scale is not working. It started to fluctuate for a week or two, then it fixed itself and all was good again. A couple of weeks later it now stopped working It is currently just showing as 0, sometimes quickly show as Max then back to 0. I have cleaned the feet gently, we hardly move the unit as it's got a permanent spot on our bench. Can you please help trouble shoot? Thanks.


Hi Sunbunny

Sorry to read this.
We have passed your post onto our Customer Service team. Someone will be in contact to discuss this with you shortly.

Warm regards

Thermomix Head Office


My scales are playing up again. They are just sitting on zero and will only reach MAX if I put all my weight on the lid. I have already had my thermie serviced. How can such an expensive machine be so temperamental??? I really hope this issue can be resolved once and for all.


Hi mrs doutfire

We have passed your post onto our Customer Service team and someone will be in touch shortly.

We hope to get you back into the kitchen as soon as possible.

Warm regards

Thermomix Head Office


I also are having the same issue with my scales need help please


Sorry to hear your are having issues with your scales SLovett1504.

We have passed your post onto our Customer Service team and someone will be in contact shortly to discuss.

Thank you for your patience, we understand the importance right now, and will do everything in our power to get you back in the kitchen soon.

Warm regards

Thermomix Head Office


Hi,
Having the same issue.

Can a the service team please call.

Thanks


Sorry katie eichorn. Your post slipped through the cracks on new years day. Our apologies.
We have passed your post onto our Customer Service team so someone will be in contact with you shortly to discuss.

We hope to get you back cooking soon.

Warm regards

Thermomix Head Office


Hi thermomix

I still havent been contcted by customer service and its been 5 months.

Regards


Hi energise

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


I was hoping thermomix support would help answer my questions.


I'm a huge fan of the thermomix and have recommended it to a number of friends and family. Really disappointed with the scale not working once again. I bought my thermomix in 2015 and have had never-ending issues with scales.

Finally, 2016 sent it in to get scales repaired. Since then the scales are continually giving me issues working, then not working. I moved house so had it boxed up for over 1.5 years when I started using it again the scale worked for 6 months and now has stopped working again.

I have put it into the service center to get fixed and now they have charged me $273 to fix the scales once again. The most disappointing thing is even after you pay all this money to fix it, they give you only one year warranty. I do hope this isn't going to be an annual outlay of $273.

When you pay so much money to purchase a thermomix, you would think this issue would be rectified, as it seems like there are many people having the same issue. The issue with my scales has been an ongoing issue since I bought it and I am a really disappointed customer.... I'm not sure if I can recommend any more friends and family to thermomix.


Hi Norelle15

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


I am having the same issue with my TM5. I’ve cleaned the feet, checked the cord etc.
Can someone contact me please?


Hi sylvaingh and katie eichorn

Sorry to hear about the issues your are having with your scales.

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


same problem on mine as everone else is saying, either flutuating or not working. its atarting to get really annoying.


Same here: 4y-old TM5, well looked after and scales going crazy for about 2 months. Factory reset did work for 1 day, then only had it working for another random day since.!? A friend of mine has had the exact same issue with their 2y-old TM5 and got it fixed via Customer Service and $35 charge: sure, I'll do the same... But looking at the amount of comments in this thread, Vorwerk should organise a product recall: your reputation is getting impacted by such a poor acknowledgement and issue handling.


Hi SusanMay

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Why are the scales on my TM5 not working. Very inconvenient


Hi noisymime

Our Customer Service department have made multiple attempts to contact you since October, including yesterday.

Are you able to please contact them on 1800 004 838 so we can look into your issue further?

Thank you

Thermomix Head Office


I’ve had my Thermomix in storage and then it’s been sitting in a cupboard for a few years until we moved into our own home. Just unpacked it yesterday and went to use it and the scales don’t work. They go from 0000g to Max and that’s it!!! I bought machine in 2015 so I doubt it’s under warranty now. I’ve tried all the suggestions on this page.

Why would the scales just just stopped working while not in use? It was perfectly fine last time I used it. Is there any chance they could just start working again? Anything else I can try?

I cant really afford to sent it away and pay to fix.


My question though is whether what they're doing when you send it back is actually fixing the real problem or simply doing something to patch it up again for a while. Our TM5 has been back 3 times for this same issue and is now having the problem again, which makes me think that the root cause of the problem isn't actually being addressed. Puzzled


Here is an update as promised. I now have my repaired TM5 back again. It turns out that there is a known poblem with the scales connectors..... which TM are not saying on this forum. It just cost me $35 return postage. My TM5 was fixed for no extra cost because it was only the known problem of the scales connectors which was wrong with mine. If your scales won't weight and only say 00 or Max you need to phone Thermo Mix as they have posted several times here. You will need to send (or take) your TM to them to repair.


Hi Squibby

Sorry to hear about the issues you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you shortly.

However, we only have an email address on Recipe Community to contact you with, so if you would like more immediate assistance, please give our team a call direct on 1800 004 838.

Kind regards

Thermomix Head Office


Our TM5 weighing scale function suddenly stopped working. When you press the scale button, it only displays either “0000g” or “Max”. We have turned it on and off and still it doesn’t seem to work. Help please !


Customer Service contacted me. I need to post my TM5 to them. Postage costs $35 return. I won't know what it will cost to fix until they check it and are given a quote. Fingers crossed!
They did not give me a reason why the scales are failing on a TM5 which has not been used a lot and has not received any damage whatsoever. It still looks like new. I'll post an update when I know the outcome.


Hi Brooke_B

Sorry to hear your scales are not working.

We have passed your post onto our Customer Service team and someone will be in contact with you to get you back cooking.

In the interim you can troubleshoot with this scale test.

1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top

2. The power cable should be full extended (it is approximately 1 metre long)

3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it

4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs

Complete this test while the Thermomix is not operating

5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time

6. Tare the scale

7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)

8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)

9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre

10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated

11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally

We thank you for your patience however please call 1800 004 838 if you require more immediate assistance.

Warm regards

Thermomix Head Office


Hi GWS

Sorry to hear you are experiencing issues with your scales, post update.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss with you shortly.

We thankyou for your patience however please call 1800 004 838 if you require more immediate assistance.

Warm regards

Thermomix Head Office


Hi joanneinberry

Sorry to hear your scales are causing an issue.

I did send your post onto our Customer Service team last week. I trust they got back to you to assist.

Warm regards

Thermomix Head Office


Hi, like others my scales stopped working today 0-Max seems to be the problem for many!! How can we fix this ASAP??


As has been the case with numerous other owners my TM5 scales do not work post downloading the latest update - goes from 0000 to max. Is there a fix?


Like the others, after I downloaded the update my scales failed to work. I never move my thermomix and it is treated like the sensitive machine it is. could you please advise what to do