Forum TM5 scales are not working!



74 posts | Last post

Hi GerberDaisy

As this is a site for Thermomix Australia and New Zealand we can definitely help your daughter inlaw, if you could ask them to please contact our Customer Service Team on 1800 004 838, they will be more than happy to take the call.

Kind Regards

Thermomix Head Office

Thermomix Head Office


How very disappointing to be visiting my son and Daughter in law in Australia and learn that the TM5 scales are not working, and we gifted them this new machine less than two years ago!!! Especially concerning since I have been telling my American family how cooking will NEVER be the same and we were considering getting each family one for Christmas [5 families] - well, after reading this blog, and conducting all the at home troubleshooting this Aussie TM5 Thermie scales are still not working. You can bet I am disappointed and it has not taken me long to reconsider gifting a Thermomix to anyone in the United States...or even recommending one. Now what do we do Vorwerk? Buying a new machine is not an option...Thank you so much.
Gerber Daisy


Looks like I have a common problem like everyone else with the scales. I have TM5 and the scales havent been working for 12 months. I finally put it in for a service to get the scales fixed. I also wanted to sell it so I can upgrade to TM6. Was told that the motherboard needed replacing and that it was going to cost me $179 plus service fee of $99 to fix the scales. What a joke. Customer service is pretty non existent. With all the hype about how long Thermomixes last only to find out i have to spend money on fixing it - which going by everyone elses issues with their scales seems to be a fault with the product. After spending over 2K purchasing a Thermomix didnt think i would have to replace a key component after 5 years. Its been looked after and not moved very often- only when we move house and thenits in its bag on travel mode. I wont bother upgrading now after this experience.


Hi jgelh91

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Support contacted me and I am sending it in for a service. They waived the $99 service fee.. Just up for the $35 postage. Yep, just like that! They didn't work anymore. Best of luck.


Add me also to the list also, so glad i found this post. Updated my TM5 and scales are not working either. My thermie never moves off bench and this is the first issue i have had with mine.


Add me to the list.. After I updated my machine last night... Scales stopped working. 1st issue I've had. Please can someone contact me.


Hi alisondwyer23

Sorry to hear you are experiencing issues with your scales.

We have passed your post onto our Customer Service team and someone will be in touch to get you back on track.

Warm regards

Thermomix Head Office


The scales are not working on my TM5 either can anyone assist


Have the same issue any luck with a resolution??


This is the first time I have had an issue with my Thermi just looking at the other people that have sent in issues with the scales in the last couple of weeks it seems a bit coincidental that all the scales have gone around the same time is this a known issue???


Hi Nutsy

Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hello I am having trouble with my scales on my TM5 they are not registering anything just staying at zero please help


Hi Elise Coutts 2

Of course, we have passed your details onto our Customer Service Team and a member of the team will be contacting you shortly.

If you require more immediate assistance, you can always call Customer Service direct on 1800 004 838.

Kind regards

Thermomix Head Office


Could I please be contacted by Customer Service regarding the scales on the TM5. I am having the same issues as many others with the scales not working correctly.


Hi SonyaMH

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you shortly.

Thank you for your patience and if you require more immediate assistance, you can always call Customer Service direct on 1800 004 838.

Kind regards

Thermomix Head Office


Hi, our scales stopped working quite a few weeks ago. It always displays 0 regardless of the weight. The feet are clean, it is on level bench and has not been moved. Very frustrating to read the volume of similar issues. Clearly not an isolated problem. Can you please contact me? Thanks


Hii RodNeesa

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you shortly.

Thank you for your patience and if you require more immediate assistance, you can always call Customer Service direct on 1800 004 838.

Kind regards

Thermomix Head Office


Add me to the list of customers who are having issues with the scales malfunctioning on my TM5. I have tried all the suggestions and nothing has worked.

currently unable to use as I don't have alternative scales. how do i get this fixed pls? also what has been done to rectify this equipment fault? thx


Hi Fordie74

We have flagged your post with our Customer Service Team. They will be contacting you.

Kind Regards

Thermomix Head Office


Hi

I'm having the same issue with the scales fluctuating between positive and negative amounts on my TM5 - all on its own. It seems to be a fault by the amount of the same comments.
Would love to have it working properly again please.


Hi Lessa-maree

Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


I am having same problem. Scales working perfectly yesterday. Today nothing. Clean feet, level clean bench and matching hasn’t been moved


Hi Kpipprell

Sorry to hear you are experiencing issues with your machine.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss with you shortly.
We thank you for your patience however please call 1800 004 838 if you require more immediate assistance.

We look forward to clearing this issue up for you very shortly.

Warm regards
Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


My tm5 scales have stopped working completely. I’ve tried everything to get them going but no luck! Feet are clean and are on a flat surface!


Hi Jadels77

Sorry to hear about the issue you are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hi guys
Im sorry to say that my TM5 is also having dramas with the scales staying at 0 or fluctuating between negative and positive amounts.

Please can you advise on how to rectify the problem

Thank you


Hi Kim_LA

Customer Service need some contact details in order to contact you to get your TM5 issue resolved. The details provided via Recipe Community do not appear to be up-to-date. Can you please contact our Customer Service team direct on 1800 004 838 or repond to this message with a current mobile number?

Thank you in advance.

Thermomix Headoffice

Thermomix Head Office


Hi Alli-J

Glad to hear that the scales issues rectified itself however we did pass your post onto our Customer Service team just to be sure that it wasn't a one off.

Someone will be in contact with you shortly.

We thank you for your patience however please call 1800 004 838 if you require more immediate assistance.

We look forward to clearing this issue up for you very shortly.

Warm regards
Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


Hi cpowers, Miniwong and Kim_LA

Sorry to hear you are experiencing issues with your scales on your TM5 machines.

We have passed your posts onto our Customer Service team. Someone will be in contact to discuss with you shortly.
We hope to clear it up for you promptly.

Thank you for your patience however if you require more immediate assistance please call 1800 004 838.

Warm regards
Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


Hi,

I too have a TM5 that was good one day and then the next the scales don’t work at all, just stay at 0.
Ive tried the suggestions to no avail. I am the only one who uses it, it doesn’t get moved. It is frustrating to think it’s going to cost me money to have the issue rectifyed.


Omg. The same here! Worked fine yesterday but they don’t work at all today. 😕


My scales are now working. Not sure what happened but everything is now fine. My subscription was renewed last week - but my started fluctuating after the subscription renewal. Now they are working fine again.


Just to let you know, I had a missed call from Thermomix (Perth) early on Saturday morning. When I turned on my machine later that morning I noticed the scales were fluctuating less. I then pressed "next" on a recipe - and the fluctuating stopped completely. It has been working without any problem all weekend. So thanks! Not sure what happened but it's all good now!


Hi, My thermomix scales have stopped working today. I had no trouble the last time I used them, and it was less than a week ago. My TM5 is never moved; it stays put on my bench. I do know that my Cook Key has expired and I have not renewed it. Is this the issue? Why?


Hi Alli-J

Sorry to hear about the issue you are are having with your scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My Thermomix was working perfectly fine yesterday. Today, I turned it on and the scales will not stop swinging across a large range of negative to positive values. The machine is never moved. The only thing that changed this week is my Cookidoo subscription was renewed. I don't know how that could make a difference but it's the only thing that has changed.
I have googled various sites for advice - the bench is flat, nothing is touching the cord, I've turned it off and on again, I've ensured the rubber feet are clean and so is the bench and nothing has changed. The rest of the machine is working fine. Anyone have any ideas?


Hi Geanina88

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My scales fluctuate between 0 and max since I've downloaded the new update. I dont know if that has anything to do with it but it seems like alot of other people are having the same issue since the update. Help! I need them fixed


Hi AshHughes

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you shortly.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


Hi,

My scales are also not working - I haven’t moved the Thermomix & it was working perfectly fine last week when I was last home. I am the only one that uses it & it is very well looked after. I’m not overly impressed.


Hi Berrych

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My scales have also stopped working suddenly. My thermomix never moves from the bench (it has a perspex mat) and I have never had any issues with it nor is there any damage. It is treated like gold! Could this have something to do with an update? Please advise

Cheryl


Hi, could you have customer service contact me? Scale weight is fluctuating. Many thanks (:


My scales stopped working this morning!
like others, my thermi doesn’t move from the bench and I’ve cleaned the feet and the cord is extended.
i was also dismayed to discover the Customer Care Phone no is only manned M-F 9-5. Super convenient for full time workers!
Can someone contact me via email. I can’t answer my mobile during working hours!


Hi Katine

Unfortunately as you are located in the UK we are unable to help you with this, as this is Thermomix Australia site.

Below is a scales test that may assist you in some way.

Scales Test - TM5

1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top

2. The power cable should be full extended (it is approximately 1 metre long)

3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it

4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs

Complete this test while the Thermomix is not operating

5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time

6. Tare the scale

7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)

8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)

9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre

10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated

11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally

Kind Regards

Thermomix Head Office


I have similar problem- I have contacted the customer services who advised me they need to collect the device to asses it. first they asked if there is any obvious damage to it- I said no. A week after the colleaction I received quotation including new knife, new lid plus Service- all together £160!! Nobody discussed the fault with me- my thermomix is about 2 yers old and never sustained any damage. This is a joke!


Hi mwij

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


[=#113c2b; font-family: Arial, Tahoma, Verdana, Helvetica, sans-serif]My digital scales have stopped working - fluctuating between zero and max. I have checked the rubber stoppers, unplugged the thermomix from power supply but still not working. How do i go about fixing this issue?? Please contact me asap.[/]


Hi Angie44

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office