Forum TM5 scales are not working!



37 posts | Last post

Hi Geanina88

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My scales fluctuate between 0 and max since I've downloaded the new update. I dont know if that has anything to do with it but it seems like alot of other people are having the same issue since the update. Help! I need them fixed


Hi AshHughes

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you shortly.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


Hi,

My scales are also not working - I haven’t moved the Thermomix & it was working perfectly fine last week when I was last home. I am the only one that uses it & it is very well looked after. I’m not overly impressed.


Hi Berrych

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My scales have also stopped working suddenly. My thermomix never moves from the bench (it has a perspex mat) and I have never had any issues with it nor is there any damage. It is treated like gold! Could this have something to do with an update? Please advise

Cheryl


Hi, could you have customer service contact me? Scale weight is fluctuating. Many thanks (:


My scales stopped working this morning!
like others, my thermi doesn’t move from the bench and I’ve cleaned the feet and the cord is extended.
i was also dismayed to discover the Customer Care Phone no is only manned M-F 9-5. Super convenient for full time workers!
Can someone contact me via email. I can’t answer my mobile during working hours!


Hi Katine

Unfortunately as you are located in the UK we are unable to help you with this, as this is Thermomix Australia site.

Below is a scales test that may assist you in some way.

Scales Test - TM5

1. Ensure your Thermomix is sitting on a flat solid stable surface away from joins in the bench top

2. The power cable should be full extended (it is approximately 1 metre long)

3. Check that nothing, including the power cable, is touching the Thermomix or tucked up under it

4. Examine the three rubber scale sensors (feet) located on the base of the Thermomix to ensure they are clean with nothing stuck to them e.g grain of rice or food crumbs

Complete this test while the Thermomix is not operating

5. Select the scale button, making sure you are not touching the Thermomix with your other hand at the same time

6. Tare the scale

7. Place an item with a known weight such as 500 g bag of sugar or 1 kg bag of flour on the lid of the Thermomix; check the weight and remove the item (canned items are not suitable as they can contain variations in weight)

8. Tare the scales and repeat the above step. If the item weighs the same amount for both tests then the scales are functioning normally and do not require service. (a small 10-20 g variance is quite normal when weighing 1kg items)

9. If the weight is the same but clearly not the correct weight, the Thermomix may need to be sent to the service centre

10. If weight fluctuates by more than 20 g +/- or if the reading continually flickers between weights and does not settle after a few seconds, the Thermomix may need to be sent to the service centre for the scales to be recalibrated

11. If the reading takes a moment to rest on a single weight but settles on a single reading after a few moments, the scale is functioning normally

Kind Regards

Thermomix Head Office


I have similar problem- I have contacted the customer services who advised me they need to collect the device to asses it. first they asked if there is any obvious damage to it- I said no. A week after the colleaction I received quotation including new knife, new lid plus Service- all together £160!! Nobody discussed the fault with me- my thermomix is about 2 yers old and never sustained any damage. This is a joke!


Hi mwij

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


[=#113c2b; font-family: Arial, Tahoma, Verdana, Helvetica, sans-serif]My digital scales have stopped working - fluctuating between zero and max. I have checked the rubber stoppers, unplugged the thermomix from power supply but still not working. How do i go about fixing this issue?? Please contact me asap.[/]


Hi Angie44

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


My scales have stopped working too!


Hi Silberberg

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


I am another TM5 owner that has scales that suddenly don't work. No error message, just stays at 0 when i add ingredients etc. I don't transport the Thermi around at all and use it about once every couple of days for basic cooking - it just sits on the counter. I have done all the recommended steps (clean the feet, on solid flat surface, electric cord fully extended etc.) it has always worked before until now. Please can you get someone to help/call me? The kitchen beast is a little useless without functioning scales.


Hi Old Jonesy

Sorry to hear about the error you are having with your TM5 scales. We have flagged your post with our Customer Service Team and a member of the team will be contacting you directly to assist.

Thank you for your patience and if you require more immediate assistance, you can always call our Service Centre on 1800 004 838.

Kind regards

Thermomix Head Office


TM5
My scales aren't working at all.
Have tried all the suggested ideas to get them going. (Unplug, clean the feet etc.)
I bought a travel bag and slide board after the last time they stopped working. I haven't used the bag yet though and the thermomix hasn't moved off the slide board on the bench since the last time. (Still has the service tag on the cord from January 2018!!!) I am the only person who uses the machine.
Most likely out of warranty now - annoying - Can someone contact me please so I can get them fixed again?
Thanks


Hi Db838

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


I'm so frustrated with my TM5. This is the 3rd time my thermomix scales have stopped working. Twice it had to be sent back to be recalibrated. It was still under guarantee then. Its no longer under gurantee. I'm quite disappointed considering how expensive these machines are! Will I recommend thermomix - no!


Hi bdlmason

Sorry to hear about the issue you are having with the scales. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


SCALES JUMPING ALL OVER THE PLACE: Can Thermomix advise please on how much it costs to reset the scales please. On a side note with the volume of complaints and failure of this product do you think it might be worth doing a recall? Its very sad to see so many failure and this is from the people who bother to post.


Hi camcran

Sorry to hear you are experiencing issues with your scales.

We have passed your post onto the Customer Service team. As you only have your email address noted on your profile could you please contact Customer Service on 1800 004 838 so we can assist you with this issue.

Thanks and warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


My scales have stopped working - altentating between zero and max. I have checked the rubber stoppers, unplugged the thermomix from power supply but still not working.


Hi Shanit

Sorry to hear you are experiencing issues with your scales.

We have passed your post onto our Customer Service team. However in the meantime, if you haven't already, you can try these steps:

¨ Check that your bench is flat and the machine is not sitting on a join. Ensure the bench is solid and doesn’t rock.

¨ Check the 3 rubber scale sensors (the feet) under the machine to ensure they are clean and there is nothing stuck to them i.e. a grain of rice, sugar.

¨ Check the power cable is fully extended from the machine. Approximately 1 metre. This is extrememly sensitive.

¨ Check the power cable or other items are not touching the machine or tucked under the machine. The cable is extremely sensitive.

¨ Turn the Power off and remove the plug, then when ready to test, plug it in and turn on the machine.

¨ Zero scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight). The scales should show weight of product plus packaging weight. Do not use canned goods.

¨ After 10 minutes, repeat the above test, use a different product if possible.

¨ Note – when pushing the scale/tare button, be sure that you are not touching the machine with your other hand.

¨ Record the weights of the original items, their states weights

It does help to give the technicians as much information as you can provide, so as to help them in the diagnosis and repair of your machine.

Please note there could be a variance of 10 – 20 grams (up or down) from the stated weight due to calibration tolerances set by Vorwerk.

Warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


Hi, I'm having the same problem and my Thermomix is about 4 weeks old.

How can this be fixed? It is a huge obstacle...

Thanks


Hi ArnieTheTherminator

Sorry to hear you are experiencing issues with your scales.

We have passed your post onto the Customer Service team. Someone will be in contact however if you need you can contact them on 1800 004 838.

Warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


Could you please have customer service contact me also? having the same issues with the Scales on my machine also.


Hi Trook

Sorry to hear you are experiencing issues with your scales.

We have passed your post onto our Customer Service team. Someone will be in touch shortly to discuss.

Please bear with us in the meantime.

Warm regards

Thermomix in Australia and New Zealand Headoffice

Thermomix Head Office


new TM5. Scales were working yesterday fine - today no response at all (stays reading zero).

have tried all suggestions above


Hi thermoalb5

Thank you for your post. We are the distributor of Thermomix in Australia and New Zealand and are unfortunately unable to be of assistance in this case we see that you are based in Bulgaria.

Your best bet is to contact Bulgaria Thermomix for assistance. The website for Bulgaria Thermomix is:

URL : http://www.thermomix.bg Email : Stanleykolev@aol.com

Best Regards

Thermomix Head Office


Hi!

Same issue here: my TM5 is 7 months old, bought from Germany and scales are not working. First they started jumping all over the place, and now they are not responding at all. I am currently based in Bulgaria.

Please let me know, how you will resolve the issue. The usual "customer service will call you" is not a satisfactory response. It looks like you have this happening all the time and globally and I would like to know how you have resolved the issue before and how exactly you will proceed in my case.

 

Thank you,

Albena

 

P.S. I tried all suggestions given in this forum and the problem persists. Clearly it's a software/manufacturing issue that needs a technician. Please let me know how you are going to fix this.

 

 

 


Hi Beth117

We have passed your post onto our Customer Service team.  However in the meantime, if you haven't already, you can try these steps:

 ¨ Check that your bench is flat and the machine is not sitting on a join. Ensure the bench is solid and doesn’t rock.

 ¨ Check the 3 rubber scale sensors (the feet) under the machine to ensure they are clean and there is nothing stuck to them i.e. a grain of rice.

¨ Check the power cable is fully extended from the machine. Approximately 1 metre.

¨ Check the power cable or other items are not touching the machine or tucked under the machine.

¨ Turn the Power off and remove the plug, then when ready to test, plug it in and turn on the machine.

¨ Zero scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight). The scales should show weight of product plus packaging weight. It’s best not to use a can.

¨ After 10 minutes, repeat the above test, use a different product if possible.

¨ Note – when pushing the scale/tare button, be sure that you are not touching the machine with your other hand.

¨ Record the weights of the original items, their states weights

The technicians need as much information as you can provide so as to help them in the diagnosis and repair of your machine.

 

Please note there could be a variance of 10 – 20 grams (up or down) from the stated weight due to calibration tolerances set by Vorwerk.

Warm regards

Thermomix Head Office


Hello. My scales are fluctuating between 0 and max and wont work. I have tried all suggestions. Can thermomix please assist?


Hi Irina1976

Sorry to hear you are experiencing issues with the scales on your TM5.

We have passed your post onto our Customer Serivce Department.  Someone will touch base with you shortly to discuss.

Please bear with us in the meantime.

Warm regards

Thermomix Head Office


Scales in TM5 fluctuate between 0 and Max.  TM5 is 2 months old!  Have tried all suggestions to no avail.  Can you please help ASAP.  

It appears that its a common issue with many users lately experiencing it.  Is it resolvable? 

Thanks