Forum Help dial not working :)

5 posts | Last post

Hi my daughters TM5 has just started doing the same as BinnyRose machine. what was the solution?
I was using it the other day and when turning the dial to set either time, temp or speed it just went on any number. no matter how slow I tried to turn it. she said its been doing it a bit lately. i have had a 31, 5 and now 6 but have not had this issue before.

Hi BinnyRose

Sorry to hear about the issue you are having with the dial. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Suddenly my dial is not working... i dont think i spilt water or anything into it.
I try and turn the dial right but it either does nothing or will jump up and down eg... speed will flick between 0.5 and 0! I cant use my thermomix because i cant get timer past 5 secs! Please help i am so stressed and upset!