Forum C144 and C160 error

Hi, I’m having constant error messages of c144 and c160 and my machine no longer works at all. Need some advise. Please help.

Hi Shellkv

Sorry to hear about the errors you are having. Usually we would get our Customer Service Team to contact you to assist, however your profile does not include your up to date contact number.

If you can call our Customer Service team direct on 1800 004 838, they would be able to help you.

Kind regards

Hi, my machine keeps making the same two errors as well- can someone please help? I have been midway cooking so many meals and it’s getting very frustrating

Hi Fairmontfood

Sorry to hear about the issues you are having. We have flagged your post with our Customer Service team, who will be contacting you directly.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind Regards

Thermomix Head Office

I just had the same C160 error code after talking up the machine to my in laws and offering to make dinner and the error kept coming up and prevented me from finishing dinner- they weren't impressed to say the least!

Help!

Hi jessaustin,

Sorry to hear about the issues you are experiencing. We have forwarded your details onto our Service department and a member of our team will be in contact with your shortly.

Thanks,

Hello, I am also receiving c144 and c160 errors... although now it's only c144 as I can't get past this stage. Could I please be contacted?

Hello, I am also receiving c144 and c160 errors... although now it's only c144 as I can't get past this stage. Could I please be contacted?

Hello, I am also receiving c144 and c160 errors... although now it's only c144 as I can't get past this stage. Could I please be contacted?

Hi Xavve

Sorry to hear you have experienced an issue.

It appears you are outside of Australia.  Please contact your local Thermomix distributor or consultant to discuss further.

Warm regards

Hello dear customer service,

i have the same issue with my thermomix C160 error.

you can call me on 00353872812606 Or mail me xavier@healme.ie

thanks so much :-) 

kind regards xavier

Hi Karen L

Thank you for your message.

We have passed your request on to our Service Department and a member from the team will be in contact with you to discuss further.

Warm regards

Hello, I am hoping someone could please call me in regards to the error message i am recieving on my machine. I sent this message a few months back and although a representative from Thermomix was in contact with me asking me to send my machine to head office I didn't follow through with it because i wasn't causing me too much of a problem. however it is now causing me grief and I can not longer find the email that was sent to me on what I needed to do to send the machine back. My contact details are 0414551100. Thank you, Karen

Hi Galyna

Ok thanks. We have flagged your post with our Service team who will be in contact with you. They are answering calls from 2 business days ago, so please bare with us.

KInd Regards

Sorry for this inconvenience, some mistake took place in profile

Looking for your support

Hi galyna taran

Thank you for your post. We are the distributor of Thermomix in Australia and New Zealand and are unfortunately unable to be of assistance in this case we see that you are based in Ukraine.

Your best bet is to contact Ukriane Thermomix for assistance. The email for Ukraine Thermomix is:  sezam@te.net.ua

or the contact number is :

380 48 746 62 93

Best Regards

Hello

The same issue with C144 error . Kidnly asking to advice

Looking forward

Hi bjpegrum

Sorry to hear about the error code.

Our Customer Service Team are currently responding to service requests from two business days ago. We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Hi I am trying to use my machine, which I used last weekend with no problems at all, and it is coming up first with a C144 error and when i try it again the lid closes but the c160 error comes up and it shuts down. If possible can you advise what to do.

Hi Julie@theGC

Sorry to hear about the error code.

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

I have also been receiving the c160 error code and the machine shuts down when trying to cook mashed potato.  Very embarrassing and frustrating.  Two meals wrecked!!  It seems like this is a very wide-spread problem.  What now thermomix Aust?  My machine is 18 months old.  Also just received new blades after the shaft of the old ones completely snapped off!  Not impressed with my Thermie so far.  For $2k it needs to be more reliable than that!!

Julie

Hi ManMoo

Sorry to hear about the error code and chip issue you are having. .

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

Hi there

I keep getting C160 errors on my TM5 and also the cookbook chip isnt reading sometimes after i turn the machine back on.

Can someone please advise what is going on with my machine.

Thanks,

Mandy

Hi Jofus

Sorry to hear about the error code.

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

Hi

I am getting error messages c561 and c513

Thermomix isn't reading the receipe chip.  I haven't taken the chip off before today and it was working fine this morning. Just wondering if you have any tips I can try 

I have tried turning it off and on, cleaning the connectors but it hasn't made any difference.

Thanks

Hi Karen L and ratbags44987

Sorry to hear about the error code.

We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

Hi ratbags44987,

Monday 7 March is a public holiday in Western Australia (Labour Day), but please call our Customer Service number on Tuesday 8 March, and someone will be able to assist you.

Kind regards,

Hello, following on from the below posts i have also started to get the same error message. Has anyone got a 'how to fix it' solution as yet? Thank you 

Hi,  I sent an email 3 days ago, notifying you of a c160 fault on my tm5,  still no response??  

Hi SarahFraser

We have flag your issue with our Service department, who will be giving you a call.

Kind Regards

Hi,

C160 and C144 errors are occuring on my TM5 too. Can my post please be flagged so I can be contacted also. 

Many thanks 

Sarah

Add me to the list of owners with this issue.   C161 and C145

Hi tchapman1

Sorry to hear about the error codes.

We have flagged your post with our Service team. A member of the team will be contacting you directly to assist. Aternatively your can contact our Customer Service team on 1800 004 0838, they will be able to answer all your questions.

Kind regards

Hi, I am getting a C34 and 160 error message constantly too. Right in the middle of cooking it just shuts down. I am a little unhappy. Can anyone please tell me how to get in contact with the service department as I am having trouble getting in contact with the original seller re same :o(

I look forward to hearing from someone re this. I live in Coffs Harbour, NSW.

Thanks, Tracy

Hi smirow, jowk and Beaux,

Sorry to hear about the errors you are experiencing. A member from our service department will be in contact to further assist.

Kind regards,

I am getting C160 error too constantly now! This is always right inbetween cooking!! I have had mine for just over 12 months and it's been doing this regularly for the last few days... What do I do?? Tia

Ahhh I am now experiencing c160

Help I don't have a consultant either. Trying to cook risotto the machine comes  up with the 145 or 161error message and just stops. Have to shutdown and go through it all over again. Right at the end with the ingredients all in waiting to be cooked. Aargh. 

An update on my error for those interested. Yes, I had the errors, but Thermomix were fantastic in their servicing and turnaround. I had my thermo back within the week and I haven't had any problems since. 

Hi epr30669@bigpond.net.au

Sorry to hear about the error code.

We have flagged your post with our Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

My machine is coming up with error C160, as I don't have a consultant hoping I will contacted.

Hello, my 18 month old machine had the same problem.  Service experience was exemplary; the consultant was excellent and it got sent off and back again fixed in record time.  Hopefully the problem never comes back, especially when its out of warranty.

Hi Naisey13,

Your message has been forwarded to our service department and a member from the team will be in contact with you directly to assist.

Please bear with us in the meantime,

Kind regards,

Mid cooking through the Layered Chicken dinner on the new recipe chip c160 and c144 have just appeared... What do I do now??? HELP please

I kept reading these posts thinking- thank goodness this hasn't happened to me! Sadly my machine has also joined the club. 

Receiving C144, C160 and C561 errors and machine not working at all. Isn't it funny that these things always happen when trying to demonstrate what a wonderful machine it is to others, or when cooking expensive meat? 

I assume that by now these errors are very well known to Thermomix- hopefully that will mean a speedy service. 

I've just emailed my consultant tonight- looking forward to her response (or a response from the service team would be fine! ) 

Can anyone reassure me about their service experience? Was your machine taken in and fixed smoothly? Did the service fix these errors for good? 

I am also having the same problems. Only happens when cooking. Seems that the seal gets hot. Have contacted customer service but no reply yet. Have visitors for dinner tonight and had to keep apologising for my Thermo. What makes it worse is that they are interested in buying a Thermo

I am another with the combination C144 and C160 errors after 18 months of relatively regular use.  I have sent an email and will await a call some time soon. Thank you.

Hi Zinge

Sorry to hear about your concerns.

We have flagged your post with our Customer Service team. A member of the team will be contacting you directly to assist.

Please bear with us in the meantime.

Kind regards

My machine is 6 months old, first problem was eratic scales at initial demo, somewhat disconcerting to have brand new $2K machine sent off for repair.  Now I have C160 error, so machine is off again for repair!!  

well yes !! looks like I am also one with a problem C160 and c144 whilst cooking a soup... timer had finished and getting ready to blend -- machine keeps shutting off.. can anyone help please ????as it is a saturday afternoon and the "customer support centre" will not open again until  8am Tuesday 2nd June long weekend WST. ARGHHH so frustrating