Forum Issue with TM5 number display jumping



17 posts | Last post

Hi Brentos

Thank you for your post. We are the distributor of Thermomix in Australia and New Zealand and are unfortunately unable to be of assistance in this case as you are based in Uruguay.

Your best option is to contact Thermomix Agentina for assistance via the following details
http://argentina.thermomix.com/es
Kind regards

Thermomix Head Office Australia and New Zealand


I am having the same problem and require a solution that doesn't mean I have to send it for repair. I am a looong way from the nearest Thermomix service centre. HELP!


I had the exact same issue with numbers jumping and had to send it to repair. It is a internal problem with the dialer so have to be fixed in technical service. Fortunately it was on garanty (only 6 months) and was fixed in a week for free.

It works now perfect again! Smile

So my advice, try the recommended steps in this post, try to reset it and if it didn't work, go to technical service.


Hi geoff54

Sorry to hear you are experiencing issues with your TM5 display.

We have passed your post onto our Customer Service team. Someone will be in contact to discuss with you shortly.

In the meantime please bear with us, however should the matter be urgent please contact the Customer Service team direct on 1800 004 838.

Warm regards

Thermomix in Australia and New Zealand Headoffice


MY MACHINE DONE THE SAME THING

Geoff

THERMOMIX ``FIIIIIIX ``THE PROBLEM


Hi nenecosi

We have flagged your post with our Customer Service Team. They are currently responding to service requests from the Christmas/New Year break. A member from the team will contact your directly to assist.

We thank you for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hi nenecsoi

Our Head Office and branch offices will be closed from 12pm (local time) 23 Dec and will reopen Tuesday 3 Jan 2017. Should you have any queries during this time please email us at customerservice@thermomix.com.au and our team will be in touch upon their return. Our customer service team is also available via phone on 1800 004 838 between 28 Dec and 30 Dec from 9am to 6pm AEDT. Of course your consultant is also available to answer any queries you may have.

Kind Regards

Thermomix Head Office


Hi, my thermomix is having the same issue. I've tried all the suggestions but hasn't helped. I'd be interested on other people's outcomes.

Thanks

janine


Hi Sparker913

We have passed your post onto our Customer Service team. They will be in contact shortly to discuss however in the meantime you can try these steps (If you have not already):

- Check that your bench is flat and the machine is not sitting on a join. Ensure the bench is solid and doesn’t rock.

 - Check the 3 rubber scale sensors (the feet) under the machine to ensure they are clean and there is nothing stuck to them i.e. a grain of rice.

 - Check the power cable is fully extended from the machine. Approximately 1 metre.

 - Check the power cable or other items are not touching the machine or tucked under the machine.

 - Turn the Power off and remove the plug, then when ready to test, plug it in and turn on the machine.

 - Zero scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight). The scales should show weight of product plus packaging weight. It’s best not to use a can.

 - After 10 minutes, repeat the above test, use a different product if possible.

 - Note – when pushing the scale button, be sure that you are not touching the machine with your other hand.

 - Record the weights of the original items, their states weights

The technicians need as much information as you can provide so as to help them in the diagnosis and repair of your machine.

 

Please note there could be a variance of 10 – 20 grams (up or down) from the stated weight due to calibration tolerances set by Vorwerk.

Warm regards


Hi everyone, anyone had any problems with their thermomix not weighing? One minute it works and the next it goes from zero to max. Help would be much appreciate. 


Hi Kylie

Sorry to hear about the display issues that you are having. We have also passed your details onto our Customer Service Team. Our team is currently responding to Customer Service requests from two business days.  A member of the team will be contacting you directly.

We thank you for your patience.  Please call 1800 004 838 if you require more immediate assistance.

Kind Regards


I'm also having this problem...I probably should call my consultant Smile


Hi Jacridge

Sorry to hear you are experiencing TM5 display issues.

We have passed your post onto our Customer Service department. A team member will be in contact to discuss.

Please bear with us in the meantime.

Warm regards


My thermomix is having the same issue, I am interested in hearing what the outcome with yours was Jessca11

Thanks Smile


Hi Jessca11

Sorry to hear you are experiencing issues with your display.

We have passed your post onto our Customer Service team.  A representative will be in touch to discuss.

Please bear with us in the meantime.

Warm regards


Hi, I've noticed that when turning the dial to set the time and sometimes the temp that the numbers can jump about a bit on the display. For example I turn the dial and the time will increase to say ten but jump back to 8 then increase further. Same with the other displays. It is still in warranty and I am curious to hear if anyon else has had this problem. 

Thanks!