Forum TM5 - Issues with the scales

5 posts | Last post

Hi Klute1976

Sorrry to hear you are experiencing troubles with your scales.

We have passed your post onto our Customer Service team and someone will be in touch shortly to assist.

We hope to have you back up and running efficiently very soon.

Warm regards

Thermomix Head Office

Hi... Same problem here, TM5 is less than 5 years old... been used loads more recently due to haveing a baby on solids. But suddenly the scales have stopped working. Just flucuate between 0-MAX.

I've tried all the suggested trouble shooting things like: checking feet, unplugging & repluggin in, testing with known weight.

I've got so used to using my Thermomix every day now that I'm no lost!!

Can you help?

Hi rykf

Sorry to hear about the issues you are having. We have flagged your post with our Customer Service Team and a member of the team will be contacting you shortly.

Thank you for your patience and if you require more immediate assistance, you can always call Customer Service direct on 1800 004 838.

Kind regards

Thermomix Head Office

Has anyone ever experienced a problem with the scales on their TM5.

We have had ours for less than 2 years, we are 'beginner' chefs and are already on our third set of blades.
We have also noticed recently that the scales don't seem to be working or measuring accurately.
We have our Thermomix on a flat surface. Does anyone have any suggestions on what we can do/try?