Forum Water got into thermomix



47 posts | Last post

Hi Kristy

We would recommend giving it a good wipe down and allowing it to dry well. Then test it out and if there are any issues, please give our Customer Service Team a call on 1800 004 838.

Kind regards

Thermomix Head Office


My son was making a smoothie and poured milk in our TM5 without the blades- help what do I do?


Hi Ozbugs

Leave the machine drying out, but in the mean time we have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hi,
my son poured water into the thermomix without the blades properly inserted. Will it drain & dry out or do I need to organise repair. At the moment lights are flashing, temperature fluctuating and it’s not working. Ta.


Hi Mic38

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hi someone has poured cup of milk in the TM 5 without the blades connected correctly so milk through the machine. What do I do now.?


Hi simmiekisses

Sorry to hear about the error you are having. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Please help my children did the same to my machine. I don’t know what to do. It is just saying the machine will unlock when it cools down. It’s not hot or locked


Hi Quermelis ,

Thank you for your post. We are the distributor of Thermomix in Australia and New Zealand and are unfortunately unable to be of assistance in this case as you are based in Congo.

Your best option is to contact Thermomix Angola for assistance via the following details:

http://www.angola.thermomix.com

Telephone Number :[/b]

Kind regards

Thermomix Head Office


Hi,

Water has got into my wife TM5.
I was adding ingredients and then I started to mix them. It made an unusual sound and temperature was changing itself: 40°, 37° 55° 65°. This could not be possible because my fruits were frozen. And then I found out that the knife was not assembled to the bowl and water ingressed to TM5. I directly stopped it. What can I do to get it dry? I'm in Congo... Can you please assist me? Thank you


Hi Narnimay

We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


Hi

may at I have assistance as well please? Water has got into my thermo. Thank you


Hi Magiccooking pot

Tahnks for your post. We have flagged your post with our Customer Service Team. A member of the team will be contacting you directly.

We thankyou for your patience. Please call 1800 004 838 if you require more immediate assistance.

Kind Regards

Thermomix Head Office


my daughter has just done the same thing, went to cook porridge in without the blades in the machine.
It was on at the time.
I took the bowl out and put the blades in and began to try and cook the porridge again, not knowing what exactly she had done.
I now have a jug full of porridge mixture stuck in the thermomix as it will turn on and then immediately turn itself off and not release the jug.


Seems a very common fault.... Just about to get mine deliveried... I feel quite nervous, any hints for this not to happen?

 

hope everyone got these up and going again?


Hi, we have done exactly the same thing. 1 litre of water all over the place! We are bass in London in the UK. Could someone please call us from Support? Many thanks in advance


Hi NicoleJ88

Sorry to hear you have oil in the base of your TM5.

We have passed your post onto our Customer Service team.  Someone will be in contact to discuss what needs to happen next.

We thank you for your patience. Please call 1800 004 838 if you require more immediate assistance.

Warm regards

Thermomix Head Office


I'm in the same boat as everyone else except it was my housemate who didn't click the base back together and it was oil that got into the motor.I didn't realise until I got the error message that the blade wouldn't turn.  

I currently have it upside down in my sink, terrible idea? Should I rest it on its base on a tea towel?

I don't know how long it has been since I have cried so hard! :((


Hi cliffo55 and waterinmythermomix

Sorry to hear about the water in your machines. We have flagged your posts with our Customer Service Team. Our team is currently responding to Customer Service requests from two business days.  A member of the team will be contacting you directly.

We thank you for your patience.  Please call 1800 004 838 if you require more immediate assistance.

Kind regards

Thermomix Head Office


I was making lemonade in my Thermomix and didnt realise the parts were diconnected. So 500ml of water was basically flowing out from the bottom. I quickly dried it and put it on its back for 2 days. The screen works, the arms work but when you twist the knob for it to actualy cut/mix etc. it comes up with ERROR: 32 "SHUTTING DOWN" etc.What do i do?! I don't know what is wrong, does it need to be fixed???  How much will it cost to get it fixed?


We got water in our thermomix, much like everyone else.

Please send some helpful tips our way to rectify this.


Hi Andrew

I had an issue with my thermy last year and the easiest solution was to find a consultant in your area as they can arrange to take it in for repairs for you and even deliver back to them.  I found this easier as I wasn't having to run around going to the post office especially if you are busy working.

Hope this helps.

Mel Smile


Hi Andrew1992

Thankyou for your post. We have flagged your post with our Customer Service team. Our Team are currently responding to posts from two business days ago. A member of the team will be contacting you directly to assist.

We thank you for your patience. Please call 1800 004 838 if you need more immediate assistance.

Kind regards

Thermomix Head Office


Hi I did the same thing as almost everyone here. I got water inside my machine. Could you please help me?


Hi Rmk12,

Our service team will be in contact with you to provide further assistance.

Kind regards,

 

Thermomix Head Office


my husband didnt lock base and blade correctly, chopped the onions ok but when i put the liquid in, it ran out the bottom, only 2 weeks old, devasted and want to hurt my husband  Crazy


Hi MarionD,

Your post has been forwarded to our service department and a member from the team will be in contact with you to assist.

Kind regards,

Thermomix Head Office


My son was cooking dinner tonight and poured a can of kidney beans (juice and all) into my thermomix without the blades and base on.  Please can someone from Thermomix contact me to let me know what to do.  Thanks.


Hi layhwachen,

Your post has been forwarded to our service department and a member from the team will be in contact with you directly to assist. If you would like to speak to a Thermomix representative in the meantime, please contact your consultant or our customer service team on 1800 004 838.

Kind regards,

Thermomix Head Office


Hi! This just happened to me! And the very first time I used it too! Please help! I have put my tm5 on its back and pulled out the plug! The screen still lights up but I keep getting c52 error message. I've dried all components and it's still coming up with the error! How do I fix this? Please help! 


Hi! This just happened to me! And the very first time I used it too! Please help! I have put my tm5 on its back and pulled out the plug! The screen still lights up but I keep getting c52 error message. I've dried all components and it's still coming up with the error! How do I fix this? Please help! 


Hi Capie

Thanks for your post, as you are in Germany you can contact Thermomix Germany Service centre and they should be able to help with any questions or queries you have.

Their website is: http://thermomix.vorwerk.de/home/

And the contact details are:

Service Hotline

Qualität auch im Service. Unser freundliches Team ist gerne für Sie da:0202 564 3745Mo-Fr 8:00-17:00 Uhr

Kind Regards

Thermomix Head Office


Hi everyone

I'd so love to hear whether your TMs are OK again.

I did the same thing today (poured in water without having put in the blades) ... My TM seems to have survived, but I'm still worried problems may come up later.

I registered just to ask this question. I actually live in Germany, but didn't get any help in the forum there.


Hi, Thermomix contacted me and advised that they would arrange to have my machine collected and taken for service. Was supposed to be collected on Thursday and it still hasn't been collected and I will be charged for the repairs as it is my fault! A bit devastated, but looking forward to getting my repaired machine back in my kitchen!


Very interested to know how you got on, is your thermo working, hope it is OK


 Hi KQ89,

We have flagged your post with the Service Department. Someone from the Service team will be in touch with you as soon as they can.

Alternatively, if you wish to contact our Service team, please call 1800 004 838 or email service@thermomix.com.au  

Thermomix Head Office


Ok, So my daughter didnt reassemble my bowl correctly prior to sitting it in the housing. Then I didnt check before pouring about 300g of milk through the bowl before realiing it was coming out the bottom! I too was told to leave the machine upright and let it dry out but it seems now that after 2 days (it worked fine yesterday) My touch screen is not allowing me to select anything at all! The centre bit which spins the blades wasnt spinning also as it seemed like it was almost crusted around it, but I have freed that up and it works now but not too sure about what to do with this screen. I dont want to go without my thermo Aw I use it everyday!!


Hi veggiedelights,

We have brought your post to the attention of our Service team. Please keep your TM5 in an upright position to drain and dry for 48 hours.

A member of the team will be in touch with you soon. Please bear with us in the meantime.

Thermomix Head Office


My husband did the same thing this morning but poured in milk and water, he read on the forums that some reps said to put it on its back to drain, then he contacted our rep who said not to do this? So we are a bit confused as to what to actually do.

Now we can see milk in the little circles where the red and green lights are. Have not turned it on yet. Really worried about this, as was said previously, it seems like such a basic design fault that you would think after 5 thermomix models and many years would not be an issue. 

 


Hi CC61,

We have brought your post to the attention of our Service team and a member of the team will be in touch with you very soon.

Thermomix Head Office


I unfortunately poured a cup,of water into my new (2week old) TM5 with no blade.. The water ran out. I turned it in its back and placed in the sun however now know that it shouldnt have put it on its side.

24 hours later it turns on but has error message C32. Any ideas and has  anyone done the same? Does it need longer to dry out and what does error message C32 mean. Really worried I have ruined ruined the machine and will have to pay a lot for repair. The Thermo  service centre is not open I assume due to the New Year break

cant believe such a sophisticated appliance has such a dimple design fault. 

Any ideas appreciated!


I haven't got my thermo yet so perhaps I am jumping the gun, but the idea of it being able to get water inside the housing seems to be a common issue on various forums I have read. I'm not understanding how this happens, I can pour water over my food processor without drama and the kids often don't tighten up the jug on my blender causing it to leak and this does not cause an issue either, I wipe them down and keep using them. Neither of these are your basic appliance with one setting only. Yet the thermo I will have to put in a warm place and cross my fingers that I haven't killed it. I am becoming more convinced that this is a serious design flaw in either the blades when being removed leave a gaping hole or the housing assembly not being spill proof. Is it covered by warranty should it die as a result of this glaringly obvious oversight?


Ladies, take the advice of Mumma23 (and mine as a consultant) and contact your consultant as soon as you have any issues.  Failing that, contact the Thermomix service department directly.


I've done the same but don't really have a consultant who can help me. Did you find anything out? I left it alone to dry for 2 1/2 days, it seemed fine - but now I get a pins error. Have I just wasted $2000?


Gee you must be upset. Won't harp on about that!

cant imagine you are the first person to get water on the pins or even spilt into the recess you click the jug in. Feel sure that a machine that is of such good quality would be built to withstand a lot more than that.

I would male my first SOS to my consultant or team leader. They seem very good and apparently thos bizarre way of selling is so we have ongoing support. Use it so it gets sorted out ASAP.

good luck

Mumma23


Hi all. I'm so disappointed in myself. Doesn't matter how....but I got water on the pins and every where.

Will I lose my machine? Can it be fixed? I have a constant temperature on there even if I haven't used it for a few says. Just realized that it is taking a while to speed up when I put in on speed 10. Help please.